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NICE inContact VS Kamon.io

Compare NICE inContact VS Kamon.io and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Kamon.io logo Kamon.io

Kamon makes an instrumentation library and Application Performance Monitoring tool that helps developers find and fix performance issues in microservices. Works best for Scala (Akka, Play, Lagom) and Java.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Kamon.io Landing page
    Landing page //
    2022-12-18

Kamon Telemetry is battle-tested, free and open-source instrumentation library that is very simple to start using, requires almost no coding and can be set-up in a matter of minutes. Developers can send Kamon Telemetry data to the visualization/dashboarding tool of their choice, one of which is compatible Kamon APM. Kamon APM’s major benefit is it comes with a built-in dashboard for the most important metrics to monitor, taking the pain of figuring out what to monitor and building your own dashboards for weeks out of the monitoring.

NICE inContact

Website
niceincontact.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Kamon.io

Website
kamon.io
Pricing URL
Official Kamon.io Pricing
$ Details
freemium €30.0 / Monthly (per service)
Release Date
2014 June
Edit details

NICE inContact features and specs

No features have been listed yet.

Kamon.io features and specs

  • Distributed Tracing: Yes
  • Pre built integrations for Akka/Play/JVM/JDBC: Yes
  • Service Map: Yes
  • Separate test and production environment: Yes
  • Custom dashboards: Yes
  • Host monitoring: Yes
  • Alerting: Yes

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Kamon.io videos

No Kamon.io videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to NICE inContact and Kamon.io)

NICE inContact

Kamon.io

Communication
100 100%
Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Kamon.io

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Kamon.io Reviews

We have no reviews of Kamon.io yet.
Be the first one to post

What are some alternatives?

When comparing NICE inContact and Kamon.io, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ovvio.io - Ovvio is a shareable notebook to manage your work across all your projects and collaborate with your teams

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Kronos HCM - Our human capital management (HCM) software provides an end-to-end employee lifecycle management solution.

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