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NICE inContact VS Focus Contact Center

Compare NICE inContact VS Focus Contact Center and see what are their differences

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  2. » Videos
  3. » Reviews
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Focus Contact Center logo Focus Contact Center

Call & Contact Center Software Focus Contact Center
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Focus Contact Center Landing page
    Landing page //
    2021-12-16

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Focus Contact Center videos

No Focus Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Focus Contact Center)

NICE inContact

Focus Contact Center

Communication
97 97%
Communication
3% 3
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Call Center Software
93 93%
Call Center Software
7% 7
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Focus Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Focus Contact Center Reviews

We have no reviews of Focus Contact Center yet.
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What are some alternatives?

When comparing NICE inContact and Focus Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ClearTouch - ClearTouch offers integrated cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Genesys Engage - Contact Center Operations

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