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NICE inContact VS Cloud Contact Center

Compare NICE inContact VS Cloud Contact Center and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Cloud Contact Center logo Cloud Contact Center

Omni-channel communications management and call tracking
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Cloud Contact Center Landing page
    Landing page //
    2023-10-05

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Cloud Contact Center videos

No Cloud Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Cloud Contact Center)

NICE inContact

Cloud Contact Center

Communication
100 100%
Communication
0% 0
Time Tracking
0 0%
Time Tracking
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Cloud Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Cloud Contact Center Reviews

We have no reviews of Cloud Contact Center yet.
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What are some alternatives?

When comparing NICE inContact and Cloud Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

calibre - Ebook manager, viewer & converter

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

DeskTime - DeskTime is a real-time automatic time tracking software that tracks and analyzes your productivity by sorting the different applications that you or our employees use into the categories “productive”, “unproductive” or “neutral”.

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