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NICE inContact VS Broadly

Compare NICE inContact VS Broadly and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Broadly logo Broadly

Broadly helps small businesses collect reviews
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Broadly Landing page
    Landing page //
    2023-07-04

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Broadly videos

+ Add

Broadly Explainer Video

More videos:

  • Review - Broadly Webinar | Get 5-Star Reviews for your Accounting Business
  • Review - Broadly Review: Easy Way To Get Customer Feedback

Category Popularity

0-100% (relative to NICE inContact and Broadly)

NICE inContact

Broadly

Communication
100 100%
Communication
0% 0
Online Reviews
0 0%
Online Reviews
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Reputation Management
0 0%
Reputation Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Broadly

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Broadly Reviews

The Best Reputation Management Software for Home Service Businesses
Broadly is another reputation management app that integrates with Jobber so you can automatically send review requests to your customers once a visit is completed.
Source: academy.getjobber.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: Broadly is an online review and reputation management platform that strives to help small service-based businesses increase online reviews, manage existing reviews, and monitor incoming reviews. It helps automate customer feedback with a one-click process that’s triggered by either an email or SMS text nudging the customer to give feedback. It offers a...
Source: www.bluecorona.com

What are some alternatives?

When comparing NICE inContact and Broadly, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Birdeye - #1 most trusted reputation and customer experience platform for local business

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

NiceJob - Get more reviews and build an build an awesome reputation with NiceJob.

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