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NICE inContact VS Podium

Compare NICE inContact VS Podium and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Podium logo Podium

Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Podium Landing page
    Landing page //
    2023-06-16

NICE inContact

Website
niceincontact.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Podium

Website
podium.com
Pricing URL
Official Podium Pricing
$ Details
Release Date
2014 January
Startup details
Country
United States
State
Utah
City
Lehi
Founder(s)
Dennis Steele
Employees
500 - 999
Edit details

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Podium videos

+ Add

Podium Review Management Tutorial: How To Send a Podium Review Via Text

More videos:

  • Review - Get TONS of Google Reviews with Podium
  • Demo - Podium Demo
  • Demo - Podium Demo
  • Review - Podium Reviews
  • Review - Podium Review, Pricing & Features | Free Plan in Description

Category Popularity

0-100% (relative to NICE inContact and Podium)

NICE inContact

Podium

Communication
77 77%
Communication
23% 23
Online Reviews
0 0%
Online Reviews
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Reputation Management
0 0%
Reputation Management
100% 100

User comments

Share your experience with using NICE inContact and Podium. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Podium

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Podium Reviews

15 Best Twilio Alternatives 2022
The Podium’s biggest advantage over Twilio is that Podium has features and tools built for smaller businesses looking for a way to build a reputation through communication and improve their business.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
Expect you’re a local/small business yet looking for a tool like Twilio that will help you keep all your communications in control with no intricate functions. Because case, Podium is a terrific alternative you must check out.
Source: www.techolac.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: Podium is a reputation management software that over 130,000 customers use to generate, manage, and improve their review rating and reputation on sites like Google, Facebook, HealthGrades, Edmunds, and more. The platform features a single dashboard to manage all your customer interactions including Facebook messages, Google’s click-to-message, and inbound...
Source: www.bluecorona.com

What are some alternatives?

When comparing NICE inContact and Podium, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Birdeye - #1 most trusted reputation and customer experience platform for local business

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

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