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NICE inContact CXone VS Genesys Engage

Compare NICE inContact CXone VS Genesys Engage and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Engage logo Genesys Engage

Contact Center Operations
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Genesys Engage Landing page
    Landing page //
    2023-08-03

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to NICE inContact CXone and Genesys Engage)

NICE inContact CXone

Genesys Engage

Communication
27 27%
Communication
73% 73
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Customer Support
18 18%
Customer Support
82% 82
Enterprise Communication
0 0%
Enterprise Communication
100% 100

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What are some alternatives?

When comparing NICE inContact CXone and Genesys Engage, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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