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NICE inContact CXone VS CronSights

Compare NICE inContact CXone VS CronSights and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

CronSights logo CronSights

CronSights is a Salesforce solution that precisely measures the performance of customer-service processes and support-team actions. 
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • CronSights Landing page
    Landing page //
    2022-01-27

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

CronSights videos

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Category Popularity

0-100% (relative to NICE inContact CXone and CronSights)

NICE inContact CXone

CronSights

Communication
100 100%
Communication
0% 0
Customer Support
31 31%
Customer Support
69% 69
Employee Scheduling
100 100%
Employee Scheduling
0% 0
CRM
0 0%
CRM
100% 100

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What are some alternatives?

When comparing NICE inContact CXone and CronSights, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Help Desk Migration - Help Desk Migration is a unique service that allows to move data from one help desk system to another easily and quickly

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

APertain - APertain is a Mobile Customer Engagement Platform that provides User Engagement Tools such as Smart Rating Prompts, In-App Support, Push Notifications, User Onboarding, App Analytics, Pertain Engine etc.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

AgentTime - AgentTime Scheduler is designed specifically for small and medium sized inbound call centers and specializes in low cost workforce management solutions that are easy to learn and flexible in their use.

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