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Nexidia Analytics VS PlayVox

Compare Nexidia Analytics VS PlayVox and see what are their differences

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Nexidia Analytics logo Nexidia Analytics

Nexidia Analytics is a great platform that offers all unique services to create a better experience, lower costs, and much more.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Nexidia Analytics Landing page
    Landing page //
    2023-07-25
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Nexidia Analytics videos

+ Add

Nice Nexidia Analytics

More videos:

  • Review - TASC, NICE Nexidia Analytics

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Nexidia Analytics and PlayVox)

Nexidia Analytics

PlayVox

Communication
17 17%
Communication
83% 83
Business & Commerce
23 23%
Business & Commerce
77% 77
Work Management
0 0%
Work Management
100% 100
Online Services
28 28%
Online Services
72% 72

User comments

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What are some alternatives?

When comparing Nexidia Analytics and PlayVox, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Infobip - A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallMiner Eureka - Speech Analytics

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