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NewRelic VS Salesforce Service Cloud

Compare NewRelic VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NewRelic logo NewRelic

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • NewRelic Landing page
    Landing page //
    2023-10-05
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

NewRelic videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to NewRelic and Salesforce Service Cloud)

NewRelic

Salesforce Service Cloud

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Performance Monitoring
100 100%
Performance Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NewRelic and Salesforce Service Cloud

NewRelic Reviews

New Relic vs. Scout: Which Is The Right APM For You?
The top portion of the page is similar between New Relic and Scout: a breakdown of time spent by category (ex: Ruby, Database, External HTTP services, etc) over time. You can view data across similar timeframes in both Scout and New Relic (New Relic offers three months of data in their Pro package and Scout can do the same in their custom plans).
Source: scoutapm.com
Best New Relic Alternatives for Application Performance Monitoring (Cloud & SaaS)
Pingdom Server Monitor, which was formerly Scout Server Monitoring App which was acquired by Pingdom, has superior performance to New Relic, in particular when comparing response times, as seen in comparisons below. Ping Server Monitor comes ahead of New Relic in almost every single Response Time test and benchmark, beating it by almost 20x in terms of overhead.
Source: www.ittsystems.com
10 Best Application Monitoring Tools for all Platforms
The NewRelic is a one of the best application performance management and monitoring software that gives you a deep analysis to the app stack. New Relic offers a real-time status checking of the app’s availability. It also gives email alerts and real-time notification.
Source: www.technig.com
Best DataDog Alternatives, Replacements & Competitors for Application & Log Monitoring
New Relic is an application/infrastructure performance management software designed for DevOps. The basic platform gives you real-time insights on the full stack of your cloud apps and infrastructure. New Relic can keep track of your apps whether is on-premises, on the cloud, or in hybrid environments.
Source: www.pcwdld.com
Top 15 Website Monitoring Tools
New Relic is very well known in the performance and developer community for providing a lot of different features and has been around since 2008. New Relic gives you deep performance analytics for every part of your software environment. You can easily view and analyze massive amounts of data, and gain actionable insights in real time. They do provide uptime alerts and...
Source: www.keycdn.com

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, NewRelic seems to be more popular. It has been mentiond 81 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NewRelic mentions (81)

  • Cleaning routines to keep your project without bugs
    *1. New Relic *— it’s a tool to check on the slow performance of your app. If any action of the user takes longer than usual, NewRelic will inform you about that. - Source: dev.to / 21 days ago
  • Caching in depth
    Tip: You can use tools like DataDog, perf (Linux), New Relic etc. To monitor cache performance. - Source: dev.to / about 2 months ago
  • How to Handle N+1 Queries for Optimal Database Performance in Django?
    Using APM tools like NewRelic, Sentry, Datadog, etc to monitor the performance of your application and while you're on it, they can help you identify N+1 queries. - Source: dev.to / 2 months ago
  • How to improve page load speed and response times: A comprehensive guide
    These tools track server and underlying infrastructure and backend performance. They monitor several metrics, like disk I/O, CPU and memory usage, network traffic, and more. Some examples of these tools include New Relic, Datadog, and AppDynamics. Web administrators can use them to see what's causing slow SRT, like high CPU usage or network traffic. Server-side monitoring tools also provide real-time alerts to... - Source: dev.to / 3 months ago
  • Experience Continuous Integration with Jenkins | Ansible | Artifactory | SonarQube | PHP
    11 Application performance: Before we even perform a deployment, we should configure monitoring tools like Retrace, DataDog, New Relic, or AppDynamics to look for performance problems, hidden errors, and other issues. During and after the deployment, we should also look for any changes in overall application performance and establish some benchmarks to know when things deviate from the norm. - Source: dev.to / 3 months ago
View more

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing NewRelic and Salesforce Service Cloud, you can also consider the following products

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zabbix - Track, record, alert and visualize performance and availability of IT resources

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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