Software Alternatives, Accelerators & Startups

myfax VS Pointel DCCM

Compare myfax VS Pointel DCCM and see what are their differences

myfax logo myfax

Hosted digital fax solution

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • myfax Landing page
    Landing page //
    2023-09-24
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

myfax videos

MyFax Review - Electronic Fax Service

More videos:

  • Review - MyFax.com feature review
  • Review - How MyFax Works

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to myfax and Pointel DCCM)
Office & Productivity
100 100%
0% 0
Call Center Software
0 0%
100% 100
Communication
94 94%
6% 6
Fax
100 100%
0% 0

User comments

Share your experience with using myfax and Pointel DCCM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, myfax seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

myfax mentions (3)

  • Help needed: Myfax requiring SPF record to send fax via email
    My dad uses [dad@123.com](mailto:dad@123.com) to send fax out on using myfax.com service. Recently, myfax is asking for SPF record and I am getting this error when sending email through Gmail or Outlook using the business email address. Source: over 2 years ago
  • Applying for Unemployment but with unrealistic timelines
    Side note: There are free online fax services. The document is uploaded from your computer and faxed to the appropriate number. Scan the docs (if not already on the computer) with your phone. Save them to google drive or email them to yourself. Then use something like myfax.com or efax.com to fax them for free. Source: over 2 years ago
  • Is gotfreefax.com a scam?
    I don't know about that one, but I used myfax.com last year during the pandemic when I couldn't get out to a Pack N Ship type place. Easy to cancel before the free trial ended with a phone call, but they did keep trying to get me to keep the service. Source: about 3 years ago

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

What are some alternatives?

When comparing myfax and Pointel DCCM, you can also consider the following products

Hellofax - Easy. Reliable. Online faxing. Send & receive faxes from anywhere.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

eFax - Over 11 million people use eFax every day for their fax communications.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

faxZero - Internet fax application.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!