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Pointel DCCM VS eFax

Compare Pointel DCCM VS eFax and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

eFax logo eFax

Over 11 million people use eFax every day for their fax communications.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • eFax Landing page
    Landing page //
    2023-09-13

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

eFax videos

+ Add

eFax Review - Fax Over Internet, Fax by Email

More videos:

  • Review - How Online Faxing Works - eFax

Category Popularity

0-100% (relative to Pointel DCCM and eFax)

Pointel DCCM

eFax

Call Center Software
100 100%
Call Center Software
0% 0
Communication
5 5%
Communication
95% 95
Office & Productivity
0 0%
Office & Productivity
100% 100
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0

User comments

Share your experience with using Pointel DCCM and eFax. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, eFax seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

eFax mentions (2)

  • Applying for Unemployment but with unrealistic timelines
    Side note: There are free online fax services. The document is uploaded from your computer and faxed to the appropriate number. Scan the docs (if not already on the computer) with your phone. Save them to google drive or email them to yourself. Then use something like myfax.com or efax.com to fax them for free. Source: over 2 years ago
  • Any locally installed VOIP like Fax service?
    I am wondering if there is a similar fax server software that you can install in your server and then connect your fax machine or receive and send virtual fax like efax.com (they charge 18 dollars a month). Source: about 3 years ago

What are some alternatives?

When comparing Pointel DCCM and eFax, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Hellofax - Easy. Reliable. Online faxing. Send & receive faxes from anywhere.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

faxZero - Internet fax application.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

myfax - Hosted digital fax solution

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