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Mitel VS NICE inContact

Compare Mitel VS NICE inContact and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Mitel logo Mitel

Business Communications and Collaboration

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Mitel Landing page
    Landing page //
    2019-04-20
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Mitel videos

+ Add

KAPPA BANDA MITEL 1 SLIDES REVIEW/LOOKBOOK

More videos:

  • Review - KAPPA MITEL SLIDE REVIEW😍🔥
  • Review - KAPPA BANDA MITEL 1 SLIDES REVIEW/UNBOXING!🔥

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Mitel and NICE inContact)

Mitel

NICE inContact

Communication
16 16%
Communication
84% 84
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
20 20%
Enterprise Communication
80% 80
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mitel and NICE inContact

Mitel Reviews

Top 10 VoIP providers in 2022
Mitel is a powerful unified communications solution for companies of all sizes. Mitel is an excellent choice for all enterprises due to the numerous ways the product can be installed. The solution is available in the cloud as well as on-premises. Mitel offers a wide range of telephony, collaboration, mobility administration, and contact center capabilities and tools, making...
Source: voip.review
Best Call Center Software: The Complete List (2020 Update)
Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.
Source: biz30.timedoctor.com
Top successful VoIP business phone system providers in the market
Mitel is a good solution for businesses that have large call center services. Because they offer the traditional phone system equipment for the in-person customer service staff, that equipment is feature-rich and provides options for the customers to call back, webchat integration and universal queuing. Apart from that, Mitel works well with many other third-party apps. They...
Source: talkroute.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Mitel and NICE inContact, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Phonebooth - Phonebooth is one of the leading voip providers, providing phone systems & phone service for small businesses.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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