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Mitel VS Five9

Compare Mitel VS Five9 and see what are their differences

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Mitel logo Mitel

Business Communications and Collaboration

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Mitel Landing page
    Landing page //
    2019-04-20
  • Five9 Landing page
    Landing page //
    2023-05-12

Mitel videos

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KAPPA BANDA MITEL 1 SLIDES REVIEW/LOOKBOOK

More videos:

  • Review - KAPPA MITEL SLIDE REVIEW😍🔥
  • Review - KAPPA BANDA MITEL 1 SLIDES REVIEW/UNBOXING!🔥

Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Mitel and Five9)

Mitel

Five9

Communication
14 14%
Communication
86% 86
VoIP
34 34%
VoIP
66% 66
Enterprise Communication
19 19%
Enterprise Communication
81% 81
Call Center Software
0 0%
Call Center Software
100% 100

User comments

Share your experience with using Mitel and Five9. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mitel and Five9

Mitel Reviews

Top 10 VoIP providers in 2022
Mitel is a powerful unified communications solution for companies of all sizes. Mitel is an excellent choice for all enterprises due to the numerous ways the product can be installed. The solution is available in the cloud as well as on-premises. Mitel offers a wide range of telephony, collaboration, mobility administration, and contact center capabilities and tools, making...
Source: voip.review
Best Call Center Software: The Complete List (2020 Update)
Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.
Source: biz30.timedoctor.com
Top successful VoIP business phone system providers in the market
Mitel is a good solution for businesses that have large call center services. Because they offer the traditional phone system equipment for the in-person customer service staff, that equipment is feature-rich and provides options for the customers to call back, webchat integration and universal queuing. Apart from that, Mitel works well with many other third-party apps. They...
Source: talkroute.com

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mitel mentions (0)

We have not tracked any mentions of Mitel yet. Tracking of Mitel recommendations started around Mar 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing Mitel and Five9, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Phonebooth - Phonebooth is one of the leading voip providers, providing phone systems & phone service for small businesses.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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