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Mitel VS Avaya

Compare Mitel VS Avaya and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Mitel logo Mitel

Business Communications and Collaboration

Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.
  • Mitel Landing page
    Landing page //
    2019-04-20
  • Avaya Landing page
    Landing page //
    2023-09-23

Mitel videos

+ Add

KAPPA BANDA MITEL 1 SLIDES REVIEW/LOOKBOOK

More videos:

  • Review - KAPPA MITEL SLIDE REVIEW😍🔥
  • Review - KAPPA BANDA MITEL 1 SLIDES REVIEW/UNBOXING!🔥

Avaya videos

+ Add

Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

Category Popularity

0-100% (relative to Mitel and Avaya)

Mitel

Avaya

Communication
54 54%
Communication
46% 46
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
66 66%
Enterprise Communication
34% 34
Call Center Software
0 0%
Call Center Software
100% 100

User comments

Share your experience with using Mitel and Avaya. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mitel and Avaya

Mitel Reviews

Top 10 VoIP providers in 2022
Mitel is a powerful unified communications solution for companies of all sizes. Mitel is an excellent choice for all enterprises due to the numerous ways the product can be installed. The solution is available in the cloud as well as on-premises. Mitel offers a wide range of telephony, collaboration, mobility administration, and contact center capabilities and tools, making...
Source: voip.review
Best Call Center Software: The Complete List (2020 Update)
Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.
Source: biz30.timedoctor.com
Top successful VoIP business phone system providers in the market
Mitel is a good solution for businesses that have large call center services. Because they offer the traditional phone system equipment for the in-person customer service staff, that equipment is feature-rich and provides options for the customers to call back, webchat integration and universal queuing. Apart from that, Mitel works well with many other third-party apps. They...
Source: talkroute.com

Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

What are some alternatives?

When comparing Mitel and Avaya, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Phonebooth - Phonebooth is one of the leading voip providers, providing phone systems & phone service for small businesses.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

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