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Mint Service Desk VS ManageEngine ServiceDesk Plus

Compare Mint Service Desk VS ManageEngine ServiceDesk Plus and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Mint Service Desk logo Mint Service Desk

Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset...

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Mint Service Desk Landing page
    Landing page //
    2023-01-28
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Mint Service Desk features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Mint Service Desk videos

+ Add

What's new in Mint Service Desk 3?

More videos:

  • Review - MINT Service Desk - Features
  • Review - Mint Service Desk - Customer Portal Overview

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Mint Service Desk and ManageEngine ServiceDesk Plus)

Mint Service Desk

ManageEngine ServiceDesk Plus

Help Desk
6 6%
Help Desk
94% 94
Project Management
100 100%
Project Management
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Task Management
100 100%
Task Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mint Service Desk and ManageEngine ServiceDesk Plus

Mint Service Desk Reviews

We have no reviews of Mint Service Desk yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Mint Service Desk and ManageEngine ServiceDesk Plus, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Request Tracker - open-source enterprise grade issue and ticket tracking system

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

NetHelpDesk - Leading provider of help desk software and customer support software. Trusted by IT professionals and service desks for over 20 years.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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