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MindTouch VS NICE inContact

Compare MindTouch VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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  2. » Videos
  3. » Reviews
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MindTouch logo MindTouch

MindTouch is a cloud-based web platform for knowledge collaboration and multi-channel delivery of customer support documentation.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • MindTouch Landing page
    Landing page //
    2023-08-03
  • NICE inContact Landing page
    Landing page //
    2023-10-04

MindTouch videos

+ Add

Mini TV Portatile MINDTECH - Mindtech Mindtouch | VIDEOPRESENTER.it

More videos:

  • Review - NEW Gaming Setup - 2020 MindTouch Tips & Tricks

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to MindTouch and NICE inContact)

MindTouch

NICE inContact

WiKi
100 100%
WiKi
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
10 10%
Customer Support
90% 90
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MindTouch and NICE inContact

MindTouch Reviews

The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
An open-source wiki software, MindTouch offers an AI-powered and enterprise-grade knowledge management system for small, medium, and large organizations. The tool scales as your requirements grow, maintains a 99.5%+ uptime and provides an advanced reporting system. An easy-to-use editor, flexible processes, permissions and privacy options, touchpoints, and pre-built...
Source: www.proprofskb.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing MindTouch and NICE inContact, you can also consider the following products

Confluence - Confluence is content collaboration software that changes how modern teams work

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Lightico - In-call document eSigning & sharing solution

GetGuru - Get started for free with Guru, the powerful company wiki that cuts through chat noise to serve you the info you actually need to do your job.

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