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MiCloud Connect VS NICE inContact

Compare MiCloud Connect VS NICE inContact and see what are their differences

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MiCloud Connect logo MiCloud Connect

Secure and flexible cloud phone services and unified communications.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • MiCloud Connect Landing page
    Landing page //
    2019-10-12
  • NICE inContact Landing page
    Landing page //
    2023-10-04

MiCloud Connect videos

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Why MiCloud Connect?

More videos:

  • Review - Mitel 6910 IP Phone on MiCloud Connect: Overview
  • Review - Mitel 6920 IP Phone on MiCloud Connect: Overview

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to MiCloud Connect and NICE inContact)

MiCloud Connect

NICE inContact

Enterprise Communication
32 32%
Enterprise Communication
68% 68
Communication
21 21%
Communication
79% 79
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MiCloud Connect and NICE inContact

MiCloud Connect Reviews

We have no reviews of MiCloud Connect yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing MiCloud Connect and NICE inContact, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

3CX - Hosted PBX with CRM integration and mobile apps

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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