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Metabase VS HelpScout

Compare Metabase VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Metabase logo Metabase

Metabase is the easy, open source way for everyone in your company to ask questions and learn from...

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Metabase Landing page
    Landing page //
    2023-04-25
  • HelpScout Landing page
    Landing page //
    2023-07-14

Metabase videos

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Metabase is a free, self hosted, open source data analytics platform that keeps using it simple.

HelpScout videos

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Category Popularity

0-100% (relative to Metabase and HelpScout)

Metabase

HelpScout

Business Intelligence
100 100%
Business Intelligence
0% 0
Customer Support
0 0%
Customer Support
100% 100
Data Dashboard
100 100%
Data Dashboard
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Metabase and HelpScout

Metabase Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Metabase is tailored for exploring and querying structured data within databases. It empowers users with an intuitive interface to effortlessly create and share interactive dashboards, facilitating seamless data exploration. One of its notable advantages is the accessibility it offers to non-technical users, granting them the ability to create their own charts without...
Source: signoz.io
Embedded analytics in B2B SaaS: A comparison
Similar to Holistics also Metabase is a BI tool at its core. It however feels nothing like Looker and has a unique feel to it. It felt quite intuitive how its set-up but there’s still quite a steep learning curve, even for a well-seasoned data professional. Also Metabase offers an iFrame implementation for embedding. An added advantage of Metabase is that they are...
Source: medium.com
Best 8 Redash Alternatives in 2023 [In Depth Guide]
Metabase is a business intelligence software suite allowing you to ask questions about your data without complicated code and jargon and lets professionals visualize their business data accurately.
Source: www.datapad.io
8 Alternatives to Apache Superset That’ll Empower Start-ups and Small Businesses with BI
Small businesses and startups with limited resources that need to answer simple queries will find Metabase, Tableau, and PowerBI suitable for their needs. However, if you have an in-house data team dedicated to the project, you might find open-source software like Redash and Metabase (open-source version) beneficial. And if you have the team, time, and money, Looker or...
Source: trevor.io
Top 10 Tableau Open Source Alternatives: A Comprehensive List
Tableau Open Source alternatives are typically free, making them appealing to freelancers and small businesses. However, even Business Intelligence tools with a commercial component, such as Metabase, are less expensive on average. Metabase is very similar to Tableau in the sense that it is a Data Analytics tool that is accessible to both tech-savvy and non-tech-savvy users....
Source: hevodata.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Metabase should be more popular than HelpScout. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Metabase mentions (14)

  • Is Tableau Dead?
    I've never used Tableau, but heard a lot of hate about it. However, in my previous role, we were big fans of Metabase (https://metabase.com). You can also self-host it, which was a huge win for us. - Source: Hacker News / 3 months ago
  • Ask HN: Open-Source Self-Hosted No-Code Platforms?
    The solution really depends on what sort of problems you are trying to solve and who your customers are. There are a fair few low-code solutions out there for reporting and data visualisation that are great for finance and marketing teams for example. e.g. https://metabase.com/ , https://evidence.dev/ For enterprise processes I'd go with Camunda (solely based on recommendations and not first hand experience).... - Source: Hacker News / about 1 year ago
  • Ask HN: Who is hiring? (December 2022)
    Metabase | https://metabase.com | REMOTE | Full-time | Backend, Frontend, Full Stack, and DevOps engineers. - Source: Hacker News / over 1 year ago
  • Make Better Decisions the Easy Way: Deploy Metabase with Azure Container Apps
    With a few simple steps, you can deploy Metabase on Microsoft Azure using Azure Container Apps. This process works for any Docker container hosted on Docker Hub, not just Metabase, so you can try it with your containers. - Source: dev.to / almost 2 years ago
  • Integration/extension/plugin system in Nodejs
    Try metabase.com its built with node and uses plugins. Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Metabase and HelpScout, you can also consider the following products

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Power BI - BI visualization and reporting for desktop, web or mobile

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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