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MessageBird VS NICE inContact

Compare MessageBird VS NICE inContact and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

MessageBird logo MessageBird

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • MessageBird Landing page
    Landing page //
    2023-06-29
  • NICE inContact Landing page
    Landing page //
    2023-10-04

MessageBird videos

+ Add

CEO MessageBird: 'Text Messaging Is A Feature Of The Past? Keep Thinking That!'

More videos:

  • Review - MessageBird Programmable Conversations: One API, Omni-channel Access
  • Review - MessageBird Inbox is a Game-changer, Interview with Robert Vis, CEO

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to MessageBird and NICE inContact)

MessageBird

NICE inContact

Communication
49 49%
Communication
51% 51
Messaging
100 100%
Messaging
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
SMS Marketing
100 100%
SMS Marketing
0% 0

User comments

Share your experience with using MessageBird and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MessageBird and NICE inContact

MessageBird Reviews

15 Best Twilio Alternatives 2022
MessageBird knew that the best way to reach customers and clients was to adapt to their ways of communication so you can use MessageBird to reach out to customers using the most common messaging channels such as phone, WhatsApp, Facebook Messenger, Viber, Line, Talk, and other well-known apps.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
MessageBird understood that the very best way to reach consumers and customers was to adapt to their ways of interaction so you can use MessageBird to connect to customers employing the most common messaging channels such as phone and WhatsApp, Facebook Messenger and Viber, Line, Talk, and other popular apps.
Source: www.techolac.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, MessageBird seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MessageBird mentions (1)

  • Looking for a two-way SMS capability
    We built a subscription management chatbot, using Twilio for sending SMS, but it lacked a dashboard to view conversations. I've recently come across https://messagebird.com/en/ - they have a pre-built dashboard that allows your team to respond to messages, as well as a nifty flow builder. Source: about 3 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing MessageBird and NICE inContact, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Plivo - Plivo simplifies your customer engagement.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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