Software Alternatives, Accelerators & Startups

Mendeley VS Malcolm App

Compare Mendeley VS Malcolm App and see what are their differences

Mendeley logo Mendeley

Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Mendeley Landing page
    Landing page //
    2022-10-11
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Mendeley features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Mendeley videos

Zotero vs Mendeley: which one is best?

More videos:

  • Review - Personal Knowledgebase I - Comparing Mendeley, Zotero, Evernote & Citavi
  • Review - Getting Started with Mendeley

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Mendeley and Malcolm App)
Research Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Information Organization
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Mendeley and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mendeley and Malcolm App

Mendeley Reviews

Top 5 Free Reference Management Software for Research
Mendeley is a product and service provider for academic scholars situated in London, United Kingdom. It is best known for its reference manager, which is used to organize and distribute research papers as well as generate bibliographies for academic publications.
10 Best Reference Management Software for Research
Mendeley reference manager allows you to store, organize, and search all of your references from just one reference library. It makes it easy to add references and bibliographies to your google docs. Mendeley reference manager allows you to read, highlight, and annotate PDFs, and retain all of your ideas in one location across numerous pages.
Citation Management Tools - Alternatives to EndNote
Mendeley is a free Web-based tool similar to Zotero, but it sets itself apart with a robust PDF annotating tool. Because Mendeley doesn't work within Google Docs, you would have to create a bibliography and copy it over to the document. Thus, Mendeley might be a great fit for those who use citation managers for personal projects but not for those participating in a lot of...

Malcolm App Reviews

We have no reviews of Malcolm App yet.
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What are some alternatives?

When comparing Mendeley and Malcolm App, you can also consider the following products

Zotero - Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Qiqqa - Qiqqa is a free research and reference management software. It can be used in many organizational projects from the academic to the personal to the business endeavor. Read more about Qiqqa.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

JabRef - Graphical Java application for managing bibtex (. bib) databases.‎JabRef · ‎JabRef Help · ‎JabRef | Blog · ‎OpenOffice/LibreOffice .

Zendesk Support - Social Customer Support and Help Desk and Ticketing