Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
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Malcolm App's answer
The product is more powerful
Malcolm App's answer
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer
Malcolm App's answer
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer
Based on our record, Zotero seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If the second, then you need to create a zotero group library. This can only be done at zotero.org but syncs with your client. Source: 12 months ago
When I check the API settings on zotero.org, I only see my desktop actually connecting,. Source: about 1 year ago
An approach of digital maximalism should also let you organise incoming and outgoing information (on software that you run and control). This is what [Emacs](https://emacs.org) is doing. If you're missing _e.g._ the adrenaline of social media, Emacs can help for that by letting you insert academic references into lengthy, inflammatory, but informed, nuanced, and articulated Org-mode documents. It's actually much... Source: about 1 year ago
If you’re interested in actually downloading, reading, and collecting research papers, I highly recommend Zotero. Source: over 1 year ago
Has anyone managed to make Zotero work on their Chromebook? I have a Lenovo Chromebook and I've not been able to make it work. I can't access any of the PDF attachments on zotero.org or install the programme. I would appreciate any suggestions you may have. Source: over 1 year ago
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Mendeley - Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Qiqqa - Qiqqa is a free research and reference management software. It can be used in many organizational projects from the academic to the personal to the business endeavor. Read more about Qiqqa.
Zendesk Support - Social Customer Support and Help Desk and Ticketing
JabRef - Graphical Java application for managing bibtex (. bib) databases.JabRef · JabRef Help · JabRef | Blog · OpenOffice/LibreOffice .