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Medallia VS Staircase.ai

Compare Medallia VS Staircase.ai and see what are their differences

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Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Staircase.ai logo Staircase.ai

Uncover your blindspots from customer interactions
  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

  • Staircase.ai Landing page
    Landing page //
    2023-07-28

Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to track with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase reveals deep human signals and uncovers customers' health, sentiment, journey events, risks and opportunities.

Our cutting-edge technology analyzes all your customer interactions from emails, chats, slack, video calls, and more, and connects between the human signals. It generates relationships-based insights such as stakeholder changes, positive or negative sentiment trends, sentiment around topics, and more. Together with existing product analytics Our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.

Medallia features and specs

No features have been listed yet.

Staircase.ai features and specs

  • Customer Success AI insights: Staircase.ai analyzes customer-vendor interactions to discover positive or negative sentiments and engagement trends. Our AI acknowledges that customers differ from each other, and sets the precise benchmarks for your customers.
  • Live Journey Map: Put your insights and company events on a live journey map. Companies build journey maps on a canvas, but can you see what reality shows? Staircase.ai can show you what is really happening on your journey map, live. You can segment the map into tiers and segments, and use it to cross with your journey mapping plans.
  • Match Topics With Sentiments: Identify topics customers are talking about, and cross it with sentiment analysis: How do customers feel about specific features? Journey stages? Staircase.ai removes the friction between teams and aids the entire organization with a powerful visibility over what customers are really happy or unhappy about.

Medallia videos

+ Add

Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Staircase.ai videos

+ Add

Why you need Relationship Intelligence // Staircase.ai

Category Popularity

0-100% (relative to Medallia and Staircase.ai)

Medallia

Staircase.ai

Surveys
100 100%
Surveys
0% 0
Help Desk
0 0%
Help Desk
100% 100
Customer Feedback
100 100%
Customer Feedback
0% 0
Customer Success
0 0%
Customer Success
100% 100

User comments

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Social recommendations and mentions

Based on our record, Medallia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medallia mentions (1)

Staircase.ai mentions (0)

We have not tracked any mentions of Staircase.ai yet. Tracking of Staircase.ai recommendations started around Apr 2022.

What are some alternatives?

When comparing Medallia and Staircase.ai, you can also consider the following products

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Totango - Totango is a Customer Success Software Platform

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

TenantCloud - Receive Online Payments; Screen Your Applicants; Automatic Invoicing and Late Fees; Get a Free Listing Website. learn more. Tenant. Pay Rent Online; Submit Rental Applications; Store Payment & Rental History; Submit Maintenance Requests.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Rentec Direct - Online property management software for landlords and property managers.

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