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Staircase.ai VS Totango

Compare Staircase.ai VS Totango and see what are their differences

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Staircase.ai logo Staircase.ai

Uncover your blindspots from customer interactions

Totango logo Totango

Totango is a Customer Success Software Platform
  • Staircase.ai Landing page
    Landing page //
    2023-07-28

Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to track with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase reveals deep human signals and uncovers customers' health, sentiment, journey events, risks and opportunities.

Our cutting-edge technology analyzes all your customer interactions from emails, chats, slack, video calls, and more, and connects between the human signals. It generates relationships-based insights such as stakeholder changes, positive or negative sentiment trends, sentiment around topics, and more. Together with existing product analytics Our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.

  • Totango Landing page
    Landing page //
    2023-10-11

  www.totango.comSoftware by Totango

Staircase.ai features and specs

  • Customer Success AI insights: Staircase.ai analyzes customer-vendor interactions to discover positive or negative sentiments and engagement trends. Our AI acknowledges that customers differ from each other, and sets the precise benchmarks for your customers.
  • Live Journey Map: Put your insights and company events on a live journey map. Companies build journey maps on a canvas, but can you see what reality shows? Staircase.ai can show you what is really happening on your journey map, live. You can segment the map into tiers and segments, and use it to cross with your journey mapping plans.
  • Match Topics With Sentiments: Identify topics customers are talking about, and cross it with sentiment analysis: How do customers feel about specific features? Journey stages? Staircase.ai removes the friction between teams and aids the entire organization with a powerful visibility over what customers are really happy or unhappy about.

Totango features and specs

No features have been listed yet.

Staircase.ai videos

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Why you need Relationship Intelligence // Staircase.ai

Totango videos

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Category Popularity

0-100% (relative to Staircase.ai and Totango)

Staircase.ai

Totango

Help Desk
6 6%
Help Desk
94% 94
Customer Success
5 5%
Customer Success
95% 95
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

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What are some alternatives?

When comparing Staircase.ai and Totango, you can also consider the following products

TenantCloud - Receive Online Payments; Screen Your Applicants; Automatic Invoicing and Late Fees; Get a Free Listing Website. learn more. Tenant. Pay Rent Online; Submit Rental Applications; Store Payment & Rental History; Submit Maintenance Requests.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rentec Direct - Online property management software for landlords and property managers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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