Software Alternatives, Accelerators & Startups

Mattermost VS Five9

Compare Mattermost VS Five9 and see what are their differences

Mattermost logo Mattermost

Mattermost is an open source alternative to Slack.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Mattermost Landing page
    Landing page //
    2023-10-21
  • Five9 Landing page
    Landing page //
    2023-05-12

Mattermost videos

Mattermost - An Open Source, Self Hosted, Slack Chat Alternative

More videos:

  • Review - Demo of Mattermost Basics | Features end users love
  • Review - Getting Started with Mattermost

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Mattermost and Five9)
Communication
49 49%
51% 51
Group Chat & Notifications
Enterprise Communication
0 0%
100% 100
Team Collaboration
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattermost and Five9

Mattermost Reviews

10 Best Telegram Alternatives in 2024
Mattermost is the most widely used Social platforms for any companies specially IT sectors, and it serves as one of the top Telegram alternatives. Provides easy-to-setup interface with fast performance. This app is designed for file sharing, searching options and also to allow user internal chat facility. Mattermost is the alternative for telegram and microsoft teams apps.
Top 5 Voice Messaging Apps To Keep Teams Connected
Some business conversations are private and cannot be discussed on third-party servers. If you are looking for a secure app to use for your conversations, consider using Mattermost. The app is open-source where you will need to have it downloaded and installed on the servers of your company. This is one of the video messaging apps that are self-hosted. With this app, you can...
Why we switched to Mattermost
Just dialing that down a notch – both our Mattermost clients (usually browsers) and Mattermost servers are now invisible to the Internet and invisible to any network. If a user session is properly identified (dive deeper here if strong identification (no, IP addresses don’t count!) is important to you), authenticated and authorized then it can open a Zero trust application...
Source: netfoundry.io
14 of the Best Slack Alternatives for 2022
Mattermost offers freemium pricing plans for small teams that feature unlimited message history and integrations. Additionally, Mattermost supports more than a dozen languages, making a great fit for global teams.
18 Best Discord Alternatives 2020 | Expert Reviews
However, to set up Mattermost, you must have technical knowledge. Since it is running on your servers, you will have to maintain the instance. Also, you will need to upgrade Mattermost when new releases are out.

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

Social recommendations and mentions

Based on our record, Mattermost seems to be a lot more popular than Five9. While we know about 61 links to Mattermost, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mattermost mentions (61)

  • Slack AI Training with Customer Data
    This feel like a corporate greed play, on what should be a relatively simple chat application. Slack has quickly become just another enterprise solution in search of shareholder value at expensive of data privacy. Regulation of these companies should be more apparent to people, but sadly, is not. I would recommend https://mattermost.com as an alternative. - Source: Hacker News / 17 days ago
  • Slack AI Training with Customer Data
    Personally, I rather liked self-hosted versions of these: Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Out of those, Mattermost was the easiest to setup (just need PostgreSQL and a web server, in addition to the main container), however not being able to easily permanently delete instead of just archiving workspaces was awkward. Nextcloud... - Source: Hacker News / 17 days ago
  • Discord to Start Showing Ads for Gamers to Boost Revenue
    > Tell me another platform that is free, has realtime chat, voice and video, has stable service, allows sharing images and other media, with good ownership management... And is open source. Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Self hosting and some assembly required. I've run all of them on cheap VPSes to explore a Slack/Discord... - Source: Hacker News / 2 months ago
  • Ask HN: Who is hiring? (March 2024)
    Mattermost, Inc. | Senior React Native Engineer | REMOTE (US Only) | Full-Time At Mattermost we build an open core, chat and collaboration platform focused on making users with mission critical work more productive while also allowing our customers to self-deploy and have full control over their own data. We’re looking for a Senior React Native Engineer who has the depth to significantly move the performance... - Source: Hacker News / 3 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Mattermost — Secure collaboration for technical teams. Free plan with unlimited channels, playbooks, boards, users, 10GB storage, and more. - Source: dev.to / 4 months ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

What are some alternatives?

When comparing Mattermost and Five9, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs