Matrix.org
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To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.
Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?
This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:
all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;
integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;
the mobile app, so you can handle important business calls anytime and anywhere;
Chrome extension, so you can make and answer one-click calls from your computer;
two-way SMS communication, so you aren’t limited to phone calls in your customer service;
the IVR system, so you can let your customers call the right agent every time they want;
international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.
Make your customers feel like home. Start your free trial with Channels now.
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Based on our record, Matrix.org seems to be more popular. It has been mentiond 583 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The beginning of enshitification of discord (while 100% expected) for some reason hits harder then any other service I've used throughout all these years. It has entirely replaced social media for me. It just felt more organic to me then anything else. So... Since I've heard about the ads coming to discord, and I have looked into alternatives. They do exist, in varying quality, and there are programs for some of... - Source: Hacker News / about 1 month ago
GitHub Discussions can also be a great place for support as long as these are regularly monitored. Another option along the same lines is Discourse and the Open Source Matrix which is used by quite a few Open Source and community-based projects. - Source: dev.to / 3 months ago
Tangential: the article notes that Telegram is an “encrypted messaging app”. While this is technically true, it's worth keeping in mind that it's not end-to-end encrypted, so it's less secure in that regard than, say, Signal or even WhatsApp. Telegram does have opt-in end-to-end encrypted one-on-one chats, but those are very inconvenient to use. For a properly encrypted chat app, including group chats (opt-in),... - Source: Hacker News / 4 months ago
I'd love something like the Matrix [0] data model (JSON messages aggregated in an eventually-consistent chatroom CRDT) transmitted over something like simplex for metadata resistance. [0] https://matrix.org. - Source: Hacker News / 7 months ago
Trillian mod here. There's this new thing called Beeper, works on matrix.org. It's not as the good old times, but I'm currently using whatsapp, FB messenger, discord, telegram, signal, imessage and a few more. It's not Cerulean experience, but it's... Slowly improving. Source: 7 months ago
Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.
CloudTalk - Work locally, grow globally
Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.
Voiptime Cloud Call Center - Cloud call center & telemarketing solution