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ManyChat VS Pointel DCCM

Compare ManyChat VS Pointel DCCM and see what are their differences

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ManyChat logo ManyChat

ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • ManyChat Landing page
    Landing page //
    2023-09-20
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

ManyChat videos

+ Add

ManyChat Review - Facebook Messenger Bot Marketing For Traffic Generation

More videos:

  • Review - ManyChat Review: How I Built A Messenger List of 59,872 Subscribers
  • Review - Best Facebook Messenger Bot App (ManyChat Review)

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to ManyChat and Pointel DCCM)

ManyChat

Pointel DCCM

Chatbots
100 100%
Chatbots
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100

User comments

Share your experience with using ManyChat and Pointel DCCM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManyChat and Pointel DCCM

ManyChat Reviews

Top 7 Chatbot Solutions Ideal for Small Businesses
This versatile program enables small business proprietors to develop chatbots across various messaging platforms such as Instagram, WhatsApp, Messenger, and SMS. With ManyChat, users can construct tailored funnels designed for diverse purposes including offering discounts, facilitating rewards, addressing cart abandonment issues, making announcements, and launching new...
Source: www.chat-data.com
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
10 best Manychat alternatives in 2024 (free & paid)
Whether you find that Manychat lacks features you need, its pricing doesn't suit your needs, or you just don't like its user interface, there are many Manychat alternatives that you can consider.
Source: chatfuel.com
10 Best ManyChat Alternatives for Bot Building in 2024
The reason why many users are looking for ManyChat alternatives is its cons, as, for instance, complex setup. Some users have encountered difficulties when setting up automated flows and crafting communication series in ManyChat. Moreover, the service’s customer support seems to be limited, according to some ManyChat reviews.
Source: sendpulse.com

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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What are some alternatives?

When comparing ManyChat and Pointel DCCM, you can also consider the following products

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

ChatBot - Easy to use chatbot platform for business

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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