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Mantis Bug Tracker VS osTicket

Compare Mantis Bug Tracker VS osTicket and see what are their differences

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Mantis Bug Tracker logo Mantis Bug Tracker

Mantis Bug Tracker is a free and open source, web-based bug tracking system.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Mantis Bug Tracker Landing page
    Landing page //
    2021-10-16
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Mantis Bug Tracker features and specs

  • Ease of Use
    Mantis Bug Tracker offers an intuitive interface that is easy to navigate, making it accessible even for users with minimal technical expertise.
  • Customization Options
    It provides various customizable fields and workflows, allowing teams to tailor the system to meet their specific needs.
  • Email Notifications
    MantisBT includes robust email notification features that keep team members informed about changes, updates, and milestones in real-time.
  • Open Source
    Being an open-source project, MantisBT is free to use and allows for community-driven improvements and feature additions.
  • Integrations
    It supports numerous integrations with other tools and platforms, such as GitHub, allowing seamless workflow management.
  • Access Control
    MantisBT provides detailed user role definitions and access controls, ensuring that sensitive information is protected and only accessible to authorized users.

Possible disadvantages of Mantis Bug Tracker

  • Outdated User Interface
    Compared to modern issue tracking tools, MantisBT's user interface can appear outdated and less visually appealing.
  • Performance Issues
    Users have reported occasional performance slowdowns, particularly when handling a large number of issues or users.
  • Limited Advanced Features
    MantisBT lacks some of the more advanced features found in proprietary bug tracking software, such as advanced reporting and analytics.
  • Complex Installation
    The installation process can be complex and may require a solid understanding of server administration and databases.
  • Mobile Support
    The mobile user experience is not as refined as the desktop version, potentially hindering usability for team members who need to access the tracker on the go.

osTicket features and specs

  • Open Source
    osTicket is open-source, which means it is free to use and allows for extensive customization.
  • Customizable Fields and Forms
    The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
  • Email Integration
    osTicket supports email integration, allowing users to create tickets directly from incoming emails.
  • Multi-Language Support
    The system supports multiple languages, making it suitable for international teams.
  • Ticket Filters
    Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
  • Reports and Dashboards
    Built-in reporting tools and dashboards help track performance metrics and identify trends.
  • User and Role Management
    Fine-grained user and role management allows administrators to control who has access to different parts of the system.
  • Community Support
    Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages of osTicket

  • Complex Setup
    Initial setup and configuration can be complicated, especially for users without technical expertise.
  • Limited Advanced Reporting
    While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
  • User Interface
    The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
  • Self-Hosted Only
    As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
  • Lack of Real-Time Updates
    osTicket does not offer real-time updates, which can delay the notification of ticket changes.
  • No Mobile App
    There is no official mobile app, making it less convenient to manage tickets on the go.
  • Limited Integration Options
    Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

Analysis of Mantis Bug Tracker

Overall verdict

  • Mantis Bug Tracker is a reliable choice for many teams and organizations looking for a robust issue tracking system that doesn't require a significant upfront investment. It balances simplicity with powerful features, making it suitable for a wide range of projects.

Why this product is good

  • Mantis Bug Tracker (mantisbt.org) is known for being user-friendly and efficient in tracking and managing software bugs and issues. It offers a straightforward interface, customizable workflows, and integration capabilities with various project management and version control systems. Additionally, it's an open-source tool, which makes it cost-effective and adaptable to specific needs through community contributions and plugins.

Recommended for

    Mantis Bug Tracker is particularly recommended for small to medium-sized teams, open-source projects, and organizations that value an open-source, flexible, and community-supported solution for issue tracking and project management.

Analysis of osTicket

Overall verdict

  • Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.

Why this product is good

  • osTicket is renowned for being a robust, open-source support ticket system that is easy to set up and scale. It offers a wide range of features such as auto-responses, ticket filters, customizable fields, and reporting. Additionally, its user-friendly interface and active community support make it an appealing choice for businesses seeking a cost-effective solution.

Recommended for

  • Small to medium-sized businesses
  • Organizations requiring open-source solutions
  • Teams needing a customizable and scalable ticketing system
  • Businesses seeking to improve customer support without incurring excessive software costs

Mantis Bug Tracker videos

+ Add

Mantis Bug Tracker Tutorial

More videos:

  • Tutorial - Mantis Bug Tracker Tutorial YouTube
  • Demo - Mantis Bug Tracker Demo

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Mantis Bug Tracker and osTicket)

Mantis Bug Tracker

osTicket

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Mantis Bug Tracker and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mantis Bug Tracker and osTicket

Mantis Bug Tracker Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Mantis Bug Tracker (BT) is an open source issue tracker that has been around for quite some time now. It is a very easy-to-use tool that comes in the form of a web application but also has a mobile version. Implemented in PHP, the installation process is very simple. To demo their software, you can check out their own internal bug tracker. Website: www.mantisbt.org
Source: mopinion.com

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Mantis Bug Tracker. While we know about 38 links to osTicket, we've tracked only 3 mentions of Mantis Bug Tracker. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mantis Bug Tracker mentions (3)

  • Alternative to Peppermint ticketing? (Simple and free)
    I use https://mantisbt.org/ Mantis, no need of Docker. Source: over 2 years ago
  • Bug Tracker - Shared Hosting
    Perhaps Mantis Bug Tracker? Admittedly I've never installed/used it myself, but looks to be built using PHP so might work on shared hosting. Source: almost 3 years ago
  • Free ticketing tool
    We use MantisBT at work. Simple, just a trouble ticket tracker, no bells and whistles, which is exactly what we wanted (along with a REST API I was able to integrate it into the app so that users don't even have to open the site). Source: about 3 years ago

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / over 1 year ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: almost 2 years ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: almost 2 years ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 2 years ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 2 years ago
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What are some alternatives?

When comparing Mantis Bug Tracker and osTicket, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Redmine - Flexible project management web application

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trac - Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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