ManageEngine SupportCenter Plus VS Viventium

Compare ManageEngine SupportCenter Plus VS Viventium and see what are their differences

OnPay

Payroll and HR that make business a breeze featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Viventium

Viventium is a cloud-based payroll and human resource software solution designed for small to midsize businesses.

Landing page //
2023-05-09

Landing page //
2023-06-23

ManageEngine SupportCenter Plus

Website: manageengine.com
$ Details: paid Free Trial $995.0 / Annually (10 technicians)
Platforms: Windows Linux Browser Android iOS

Edit details

Viventium

Website: viventium.com
$ Details: -
Platforms: -

Edit details

ManageEngine SupportCenter Plus features and specs

Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.