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ManageEngine SupportCenter Plus VS Timewatch

Compare ManageEngine SupportCenter Plus VS Timewatch and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Timewatch logo Timewatch

Timewatch offers time tracking, expense management, resource scheduling and professional services automation solutions.
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Timewatch Landing page
    Landing page //
    2023-01-12

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Timewatch

Website
timewatch.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Timewatch features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Timewatch)

ManageEngine SupportCenter Plus

Timewatch

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Professional Services Automation
0 0%
Professional Services Automation
100% 100

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Timewatch, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

VOGSY - Professional service automation tool built on Google G Suite

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Office Timesheets - Professional Services Automation

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TimeControl - TimeControl timesheet software that is fast to implement and easy to use to track time for finance, payroll, HR and Project Management.

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