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ManageEngine SupportCenter Plus VS Spiceworks Help Desk

Compare ManageEngine SupportCenter Plus VS Spiceworks Help Desk and see what are their differences

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Omnichannel CRM for Businesses of all sizes featured
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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Spiceworks Help Desk logo Spiceworks Help Desk

Help desk software features that work for IT
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Spiceworks Help Desk Landing page
    Landing page //
    2023-07-22

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Spiceworks Help Desk

Website
spiceworks.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Spiceworks Help Desk features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Spiceworks Help Desk videos

+ Add

Cloud Spiceworks Help Desk | IT Support Ticketing Training

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Spiceworks Help Desk)

ManageEngine SupportCenter Plus

Spiceworks Help Desk

Help Desk
23 23%
Help Desk
77% 77
Monitoring Tools
0 0%
Monitoring Tools
100% 100
CRM
100 100%
CRM
0% 0
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Spiceworks Help Desk, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

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