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ManageEngine SupportCenter Plus VS ProLease

Compare ManageEngine SupportCenter Plus VS ProLease and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ProLease logo ProLease

ProLease helps organizations manage their leased, owned and subleased properties in one integrated system.
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • ProLease Landing page
    Landing page //
    2023-10-07

ManageEngine SupportCenter Plus

Website
manageengine.com
Pricing URL
-
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

ProLease

Website
mrisoftware.com
Pricing URL
Official ProLease Pricing
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

ProLease features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and ProLease)

ManageEngine SupportCenter Plus

ProLease

Help Desk
100 100%
Help Desk
0% 0
Lease Administration
0 0%
Lease Administration
100% 100
CRM
100 100%
CRM
0% 0
Property Management
0 0%
Property Management
100% 100

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and ProLease, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

IBM TRIRIGA - Want more efficient, engaged workplaces? With IoT and AI, IBM TRIRIGA® delivers key insights in a single, integrated platform.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Visual Lease - Visual Lease is a comprehensive, powerful and easy-to-use lease administration software solution that enables you to easily control and report on your leases and other critical real estate information.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Yardi Voyager - Voyager is software for managing properties and the people who live there. The software is developed by Yardi, a company founded in 1984 that specializes in property management software. Read more about Yardi Voyager.

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