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ManageEngine ServiceDesk Plus VS WebTitan

Compare ManageEngine ServiceDesk Plus VS WebTitan and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

WebTitan logo WebTitan

WebTitan is an advanced DNS based web content filter and web security layer that blocks malware, ransomware and phishing attempts as well as providing web content control. Cloud and gateway versions available.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • WebTitan Landing page
    Landing page //
    2022-12-15

WebTitan is DNS Based Web content filter and web security layer that blocks malware, ransomware and phishing attempts as well as providing web content control. TitanHQ filter over 1/2 a billion DNS requests every day, identify 100,000 malware iterations a day and have over 7,500 customers. Improve your cybersecurity and try a free trial of WebTitan today including free support. Comprehensive reporting will let you see the browsing activity of your organization. Cloud and Gateway versions available.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Edit details

WebTitan

Website
webtitan.com
Pricing URL
Official WebTitan Pricing
$ Details
paid Free Trial $1.01 / Monthly (Per User Monthly)
Platforms
-
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

WebTitan features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

WebTitan videos

+ Add

How does Web Filtering Work? WebTitan Web Filter Demo. Web Filtering for your Business with TitanHQ.

More videos:

  • Demo - WebTitan Web Filter DNS Proxy WADA Instructions and Demo from TitanHQ
  • Review - Introducing the WebTitan Web Filtering appliance
  • Review - Web Filtering Recommendations for K12 Schools in the US with WebTitan from TitanHQ.com
  • Review - [Demo] WebTitan Cloud DNS Filter for MSPS
  • Review - DNS Filtering with WebTitan DNS Filter from TitanHQ

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and WebTitan)

ManageEngine ServiceDesk Plus

WebTitan

Help Desk
100 100%
Help Desk
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Monitoring Tools
39 39%
Monitoring Tools
61% 61
Cyber Security
0 0%
Cyber Security
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and WebTitan. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and WebTitan

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

WebTitan Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
Source: www.techradar.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and WebTitan, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cisco Umbrella - Cisco Umbrella is a cloud security platform that provides the first line of defense against threats on the internet.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

OpenDNS Umbrella - Cloud Security

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Forcepoint Web Security - Seguridad Web De Última Generación Para La Fuerza Laboral Global Del Futuro

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