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ManageEngine ServiceDesk Plus VS Veeam Backup

Compare ManageEngine ServiceDesk Plus VS Veeam Backup and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Veeam Backup logo Veeam Backup

Backup and restore VMware and Hyper-V virtual machines with Veeam Backup Free Edition. Unlimited hosts and VMs. Free forever.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Veeam Backup Landing page
    Landing page //
    2023-06-19

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Veeam Backup features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Veeam Backup videos

+ Add

Veeam Backup & Replication - What Is Data Replication?

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Veeam Backup)

ManageEngine ServiceDesk Plus

Veeam Backup

Help Desk
100 100%
Help Desk
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100
Monitoring Tools
50 50%
Monitoring Tools
50% 50
Backup & Restore
0 0%
Backup & Restore
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Veeam Backup. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Veeam Backup

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Veeam Backup Reviews

Veeam vs Zerto: Which Is Better?
Veeam Backup and Replication™ is an all-in-one data backup and recovery solution for all of your environments and workloads: virtual, cloud, physical, applications, and SaaS. With modules for AWS, Google Cloud, Azure, Salesforce, Kubernetes, Microsoft 365, and many more, it works for all businesses.
Source: rigorousthemes.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Veeam Backup, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Rubrik - Rubrik delivers instant application availability for recovery, search, cloud, and development.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

CommVault - Commvault is a site search platform that helps legal or compliance officers and corresponding end users to explore and retrieve files and email across different applications, storage devices and computers.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

NAKIVO Backup & Replication - NAKIVO Backup & Replication offers a complete data protection feature set, including local and offsite VM backup and replication, support for live applications & databases.

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