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ManageEngine ServiceDesk Plus VS Userbrain

Compare ManageEngine ServiceDesk Plus VS Userbrain and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Userbrain logo Userbrain

Easy, fast, and affordable user testing for websites and prototypes.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Userbrain Landing page
    Landing page //
    2022-02-24

Userbrain is a remote user testing tool backed by a community of over 120k+ testers worldwide. Start testing in minutes. Get results in hours with easy, fast, and affordable user testing. Find out what’s working for your product — and what’s not.

Whether you’re a UX Designer, Researcher, Product Manager, or developer, you’re bound to build products people love to use with the help of Userbrain.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-
Edit details

Userbrain

Website
userbrain.com
Pricing URL
Official Userbrain Pricing
$ Details
paid Free Trial $39.0 (Tester)
Platforms
Browser iOS Android
Release Date
2014 November
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Userbrain features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Userbrain videos

+ Add

Make money testing websites with Userbrain (2016)

More videos:

  • Review - Work from Home--Userbrain Testers! Get Paid TO TEST websites!
  • Tutorial - How To Create A User Test With Userbrain

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Userbrain)

ManageEngine ServiceDesk Plus

Userbrain

Help Desk
100 100%
Help Desk
0% 0
User Experience
0 0%
User Experience
100% 100
Service Desk
100 100%
Service Desk
0% 0
Usability
0 0%
Usability
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Userbrain. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Userbrain

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Userbrain Reviews

Best 8 Affordable UserZoom Alternatives in 2023
Userbrain is a great UserZoom alternative when you are only looking to run a couple of tests and don’t look for any extra features. They can provide you with basic usability and user tests.
Source: blog.uxtweak.com
5 Best UXtweak Alternatives
While Userbrain is all-in-all a good user testing platform, it might not be for everyone. People are different as are their needs and projects – therefore we have put together a list of 5 user testing tools that could subside the needs of your project if Userbrain was not your 100% match.
Source: blog.uxtweak.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Userbrain, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UserTesting.com - Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

UserTest.io - User testing made simple. High-quality, affordable user testing solutions from real users, here in the UK. Improve your usability!

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

PlaybookUX - PlaybookUX is an affordable user testing and interview software that recruits the right participants, schedules, transcribes and analyzes your research.

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