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ManageEngine ServiceDesk Plus VS Sunbird dcTrack

Compare ManageEngine ServiceDesk Plus VS Sunbird dcTrack and see what are their differences

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  3. » Reviews
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Sunbird dcTrack logo Sunbird dcTrack

Sunbird is among the most reputed DCIM companies offering data center infrastructure management software, cable management system, infrastructure design and optimization services. Free Consultation 1.800.724.8090.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Sunbird dcTrack Landing page
    Landing page //
    2023-09-19

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Sunbird dcTrack features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Sunbird dcTrack videos

+ Add

Data Center Connectivity Management with Sunbird dcTrack DCIM Operations

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Sunbird dcTrack)

ManageEngine ServiceDesk Plus

Sunbird dcTrack

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
57 57%
Monitoring Tools
43% 43
Log Management
0 0%
Log Management
100% 100
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Sunbird dcTrack

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Sunbird dcTrack Reviews

We have no reviews of Sunbird dcTrack yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Sunbird dcTrack, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Opendcim - a free, web based Data Center Infrastructure Management application.

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