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ManageEngine ServiceDesk Plus VS Macrium Reflect

Compare ManageEngine ServiceDesk Plus VS Macrium Reflect and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Macrium Reflect logo Macrium Reflect

Macrium Software - the creators of Macrium Reflect backup, imaging and cloning software.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Macrium Reflect Landing page
    Landing page //
    2023-09-16

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Macrium Reflect features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Macrium Reflect videos

+ Add

Product Review - Macrium Reflect 7

More videos:

  • Tutorial - How to Clone Windows With Macrium Reflect 7 Free | 2020 Working Tutorial
  • Tutorial - Webinar: How to image a disk with Macrium Reflect - Part 1 The Basics
  • Review - Macrium Reflect Review

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Macrium Reflect)

ManageEngine ServiceDesk Plus

Macrium Reflect

Help Desk
100 100%
Help Desk
0% 0
Cyber Security
0 0%
Cyber Security
100% 100
Service Desk
100 100%
Service Desk
0% 0
Backup & Restore
0 0%
Backup & Restore
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Macrium Reflect. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Macrium Reflect

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Macrium Reflect Reviews

Non-Subscription Alternatives to Acronis Cyber Protect Home Office
Macrium Reflect is a leading piece of disk imaging software which features many of the image-based backup and recovery functionalities found within Acronis Cyber Protect Home Office, minus the need to buy the software on a subscription basis. This excellent set of imaging features includes tools for both backup and cloning of disks as well as tools for more specialist tasks...
Source: www.bestbackupreviews.com
The Best Free Backup Software and Why it is Difficult to Find One
Macrium Reflect 8 and its free version are not the most conventional backup solutions out there, with the ability of imaging and cloning being the main capability of the software and the inability to backup anything smaller than a disk partition. However, it is still considered a personal backup solution that offer backup scheduling, different backup storage locations, and...
Source: www.bacula.org
15 Best Acronis Alternatives 2022
With Macrium, you also get several scheduling settings and retention preferences (about how long you’d like to keep some files and what to remove when the space is insufficient). With the paid version, you also get notifications for email and password protection.
Source: rigorousthemes.com
Windows 11 Recovery USB Software - Create Recovery USB in Easy Way
Rescue Media Builder is a part of Macrium Reflect free, a top-notch disk backup and restore software. This feature allows you to create a Windows recovery USB for data backup and restore. This could be an ideal solution if there were very important data sitting on the problematic device.
Source: www.uubyte.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Macrium Reflect, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Acronis Cyber Protect Home Office - (Formerly Acronis True Image) Complete protection for your digital life

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Clonezilla - Clonezilla is a suite of software that's designed to allow you to back-up and image new hard drives with your data.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

AOMEI Backupper - AOMEI Backupper is a software created to help a person backup, restore, clone, and sync their entire Windows system.

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