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ManageEngine ServiceDesk Plus VS Runn

Compare ManageEngine ServiceDesk Plus VS Runn and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Runn logo Runn

Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Runn Landing page
    Landing page //
    2023-05-05

Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term. Get a dynamic bird's-eye view of capacity, workload and availability as you plan. Track project budgets and view forecasts of key metrics. Use Runn's timesheets to monitor progress and compare plans with actuals. Integrate with Harvest, WorkflowMax, and Clockify. Use the API to connect your favourite tools with Runn.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Runn features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Runn videos

+ Add

Best Resource Management Software | Runn

More videos:

  • Review - Review 🏃Smart Treadmill Runn Smart Treadmill Sensor from North Pole Engineering Review/ Setup
  • Review - ZWIFT RUNNING: HANDS-ON THE RUNN SMART TREADMILL SENSOR
  • Review - Runn Smart Treadmill Sensor | Product Review

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Runn)

ManageEngine ServiceDesk Plus

Runn

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
Resource Scheduling
0 0%
Resource Scheduling
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Runn. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Runn

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Runn Reviews

14 Best Wrike Alternatives For Project Management In 2022
Runn is a great resource planning and forecasting software that helps teams stay on-track with all projects and progress. From a resourcing and scheduling perspective, Runn helps teams quickly schedule work for the larger team, and immediately see how it impacts your timeline, budget, and more. From a PM view, Runn lets teams not only schedule projects, but also track phases...
Source: hive.com

Social recommendations and mentions

Based on our record, Runn seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Runn mentions (2)

  • How to show multiple projects' timeline/roadmap with team-member allocation in the same view?
    Have a look at resource management softwares e.g. runn.io. Source: almost 2 years ago
  • Job Salary Compared to Experience (IT Version)
    If you're not comparing epeen size and actually are interested I'd check runn.io for their transparent salary guide which I find quite accurate. Great company and great people. Source: over 2 years ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Runn, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

teamdeck - Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Hub Planner - Transparent Resource Scheduling, Timesheets, Vacation, Resource Requesting, Project Management & powerful Reports in an agile designed, feasible & intuitive software for simple planning

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Keyedin Projects - Keyedin Projects is a cloud-based project and portfolio management software.

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