ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

RedGate SQL Monitor

Website

red-gate.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Monitoring Tools #Website Monitoring #DevOps Tools #Uptime Monitoring

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

RedGate SQL Monitor features and specs

• Comprehensive Monitoring
  RedGate SQL Monitor provides robust and detailed monitoring of SQL servers, databases, and associated infrastructure. It tracks performance metrics, resource usage, and potential issues across your environment.
• Customizable Alerting
  The tool offers customizable alerting systems that notify users of potential issues based on predefined or custom thresholds, allowing for proactive issue resolution.
• Historical Data Analysis
  SQL Monitor maintains historical performance data, enabling users to analyze trends over time, identify recurring problems, and plan for future capacity needs.
• Intuitive Dashboard
  The intuitive and user-friendly dashboard provides an at-a-glance view of the health and performance of your entire SQL Server estate, making it easier to spot and address issues quickly.
• Integration Capabilities
  It integrates well with various third-party tools and services, such as PagerDuty, Slack, and Microsoft Teams, facilitating seamless communication and collaboration.
• Scalability
  RedGate SQL Monitor is designed to scale with your organization, handling both small and large SQL Server estates with ease.

Possible disadvantages of RedGate SQL Monitor

• Cost
  The licensing and subscription fees can be relatively high, which may be prohibitive for smaller organizations or startups with limited budgets.
• Learning Curve
  While the interface is user-friendly, there is still a learning curve associated with understanding and fully leveraging all of its features, particularly for users who are not experienced with SQL Server monitoring.
• Resource Intensive
  SQL Monitor can be resource-intensive, potentially impacting the performance of the server on which it is running if not properly managed.
• Complex Configuration
  Initial setup and configuration can be complex and time-consuming, especially in large environments with multiple instances and different configurations.
• Limited NoSQL Support
  It's primarily focused on SQL Server environments, offering limited support for NoSQL databases, which may be a drawback for organizations using a mix of database technologies.

ServiceDesk Plus overview demo

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