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ServerSuit VS ManageEngine ServiceDesk Plus

Compare ServerSuit VS ManageEngine ServiceDesk Plus and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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ServerSuit logo ServerSuit

ServerSuit is a browser based program that enables remote Linux administration, monitoring, website hosting, and server setup automation.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • ServerSuit Landing page
    Landing page //
    2022-01-28
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

ServerSuit features and specs

  • Easy Setup
    ServerSuit is designed with user-friendliness in mind, allowing quick and simple server setup without needing extensive technical expertise.
  • Remote Management
    Users can manage their servers remotely through a web-based interface, making it convenient to monitor and control server operations from anywhere.
  • Automation
    ServerSuit offers automation for routine tasks like updates and backups, saving time and reducing the likelihood of human error.
  • Monitoring and Alerts
    The platform provides comprehensive monitoring tools and alerts to help administrators stay informed about server health and performance issues.
  • Multi-Server Support
    ServerSuit supports the management of multiple servers from a single dashboard, making it scalable for larger operations.
  • Security Features
    ServerSuit includes security features such as firewall management and secure SSH access to help protect servers from unauthorized access.
  • OS Compatibility
    Compatible with various Linux distributions, ServerSuit offers flexibility for different server environments.

Possible disadvantages of ServerSuit

  • Cost
    While ServerSuit offers a range of features, it comes with a subscription cost that may be higher compared to some other server management tools.
  • Internet Dependence
    As a web-based service, managing servers through ServerSuit requires a steady internet connection, which could be a limitation in areas with unreliable connectivity.
  • Learning Curve
    Despite its user-friendly design, there may still be a learning curve for complete beginners, especially for those not familiar with server management concepts.
  • Limited Advanced Customization
    While suitable for many standard tasks, advanced users might find the customization options somewhat limited compared to more hands-on management solutions.
  • Support Limitations
    Depending on the subscription plan, users may experience limitations in customer support availability and response times.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

Analysis of ServerSuit

Overall verdict

  • ServerSuit is considered a good option for individuals and small businesses looking for a comprehensive server management solution. Its ease of use and extensive feature set make it a strong choice for users who prefer a managed approach to server maintenance.

Why this product is good

  • ServerSuit is a server management platform that offers a variety of features to help users manage Linux servers remotely. Users appreciate its user-friendly interface, automated server setup, monitoring tools, and the ability to manage multiple servers from a single dashboard. These features make it particularly suitable for non-experts who need to manage servers efficiently.

Recommended for

  • Small businesses looking for an affordable server management tool
  • IT professionals who need to manage multiple Linux servers
  • Beginners seeking an easy-to-use server management interface
  • Organizations desiring automated server monitoring and alerts

Analysis of ManageEngine ServiceDesk Plus

Overall verdict

  • ManageEngine ServiceDesk Plus is a good choice for organizations seeking an affordable and feature-rich ITSM solution. Its scalability and customization options make it suitable for businesses of various sizes, while its reliability and ease of use make it a popular choice among IT professionals.

Why this product is good

  • ManageEngine ServiceDesk Plus is considered a robust IT service management software due to its comprehensive range of features, including incident management, change management, asset management, and a self-service portal. It provides a user-friendly interface and strong reporting capabilities, which can enhance the productivity of IT teams. Additionally, it offers integrations with other ManageEngine tools and third-party applications, making it versatile for various IT environments.

Recommended for

    This solution is recommended for medium to large enterprises with established IT service management processes in need of a comprehensive tool to manage their IT services. It is also well-suited for organizations looking to streamline their IT operations and improve service delivery without incurring the high costs associated with some other enterprise-level ITSM tools.

ServerSuit videos

+ Add

Welcome to ServerSuit!

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to ServerSuit and ManageEngine ServiceDesk Plus)

ServerSuit

ManageEngine ServiceDesk Plus

Monitoring Tools
71 71%
Monitoring Tools
29% 29
Help Desk
0 0%
Help Desk
100% 100
Website Monitoring
100 100%
Website Monitoring
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServerSuit and ManageEngine ServiceDesk Plus

ServerSuit Reviews

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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing ServerSuit and ManageEngine ServiceDesk Plus, you can also consider the following products

Netumo - Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RedGate SQL Monitor - SQL Monitor helps you and your team find issues – before they become problems

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

AppZero - AppZero is a monitoring and migration tool that allows users to keep track of different applications and servers in both simple and complex IT environments.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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