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ManageEngine ServiceDesk Plus VS OwnTracks

Compare ManageEngine ServiceDesk Plus VS OwnTracks and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

OwnTracks logo OwnTracks

Cross-platform location sharing
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • OwnTracks Landing page
    Landing page //
    2022-12-27

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Edit details

OwnTracks

Website
owntracks.org
Pricing URL
-
$ Details
Platforms
-
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

OwnTracks features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

OwnTracks videos

+ Add

How To Get Started with MQTT and Owntracks

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and OwnTracks)

ManageEngine ServiceDesk Plus

OwnTracks

Help Desk
100 100%
Help Desk
0% 0
Mobile OS
0 0%
Mobile OS
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Mobile Apps
0 0%
Mobile Apps
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and OwnTracks. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and OwnTracks

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

OwnTracks Reviews

We have no reviews of OwnTracks yet.
Be the first one to post

Social recommendations and mentions

Based on our record, OwnTracks seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

OwnTracks mentions (38)

  • Any alternatives to Life360/FindMy?
    The only private alternatives are going to be self hosted and will require some technical skill. See owntracks for details. Source: 12 months ago
  • Trying to make a pair of compasses that always point to each other
    On your side, you need some way to be tracked. Easy solution is an app on your phone, I like OwnTracks as a privacy-respecting option. Source: about 1 year ago
  • Privacy-focused Vehicle Tracking Tool?
    Sounds like owntracks with a android headunit https://owntracks.org/. Source: over 1 year ago
  • Updating location on Google maps
    OwnTracks is app people can install on their phones that you can setup to send live gps coordinates back to your web server. Source: over 1 year ago
  • Best solution for remotely hosting public-facing low-traffic services?
    One container where this would have been an issue for me is OwnTracks recorder. Probably could have got it working on ARM if I wanted to compile the program then create a container around it, but didn't want to spend the time and instead just used the free tier x86_64 VM. Source: over 1 year ago
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and OwnTracks, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Glympse - Glympse is the easy way to safely share your location in realtime. No sign-up needed.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zenly - Zenly is a GPS tracker to locate your friends in realtime.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

GeoZilla - GeoZilla is the unique combination of AI, geolocation technologies and hardware solutions to keep your family safe

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