Software Alternatives, Accelerators & Startups
Register | Login

ManageEngine ServiceDesk Plus VS IT Service Management Automation

Compare ManageEngine ServiceDesk Plus VS IT Service Management Automation and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

IT Service Management Automation logo IT Service Management Automation

Service Management Automation (SMAX) is an ITSM software solution, and has one of the lowest total cost of ownership of all ITSM Tools in the market.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • IT Service Management Automation Landing page
    Landing page //
    2023-09-13

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

IT Service Management Automation features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

IT Service Management Automation videos

No IT Service Management Automation videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and IT Service Management Automation)

ManageEngine ServiceDesk Plus

IT Service Management Automation

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
IT Management
84 84%
IT Management
16% 16

User comments

Share your experience with using ManageEngine ServiceDesk Plus and IT Service Management Automation. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and IT Service Management Automation

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

IT Service Management Automation Reviews

We have no reviews of IT Service Management Automation yet.
Be the first one to post

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and IT Service Management Automation, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft System Center Service Manager - This article provides an overview of System Center - Service Manager.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Oracle IT Service Management Suite - IT Service Management (ITSM)

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Loading...