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JivoChat VS IT Service Management Automation

Compare JivoChat VS IT Service Management Automation and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

JivoChat logo JivoChat

JivoChat is a live chat that enables you to talk to visitors on your website

IT Service Management Automation logo IT Service Management Automation

Service Management Automation (SMAX) is an ITSM software solution, and has one of the lowest total cost of ownership of all ITSM Tools in the market.
  • JivoChat Landing page
    Landing page //
    2023-06-28
  • IT Service Management Automation Landing page
    Landing page //
    2023-09-13

JivoChat features and specs

  • Multi-Platform Integration
    JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
  • Real-Time Visitor Monitoring
    The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
  • Customizable Chat Widgets
    JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
  • Mobile App
    JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
  • Omni-Channel Support
    The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
  • Automated Messages and Bots
    JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.

Possible disadvantages of JivoChat

  • Limited Free Plan
    The free version of JivoChat is quite limited, potentially requiring businesses to subscribe to a paid plan to access more advanced features and capabilities.
  • Complex Initial Setup
    New users may find the initial setup complex due to the range of features and customization options, which can require a steep learning curve.
  • Integration Issues
    Some users have reported issues with integrating JivoChat with other CRM systems or third-party applications, which can hinder its overall utility.
  • Performance on Older Devices
    Performance can be inconsistent on older or less powerful devices, potentially causing slow response times and negatively impacting customer service efficiency.
  • Limited Analytics
    The platform’s built-in analytics might be less comprehensive compared to other specialized analytics tools, limiting the depth of insights businesses can obtain.

IT Service Management Automation features and specs

No features have been listed yet.

Analysis of JivoChat

Overall verdict

  • JivoChat is generally considered a good live chat tool for businesses looking to improve customer support and communication.

Why this product is good

  • JivoChat offers a multi-channel communication platform, allowing businesses to interact with customers via chat, voice, email, and social media.
  • It provides robust integration capabilities with platforms like CRM systems, email services, and e-commerce platforms, which can streamline business operations.
  • The user interface is intuitive and easy to use, making it accessible for both small and large teams.
  • JivoChat includes features such as real-time visitor monitoring, customizable chat widgets, and proactive chat invitations to enhance customer engagement.

Recommended for

  • Small to medium-sized businesses seeking to provide immediate customer support and enhance user engagement on their websites.
  • E-commerce platforms looking to offer customer service and resolve inquiries quickly.
  • Businesses that require a multi-channel communication tool to interact with customers across various platforms.

JivoChat videos

+ Add

JivoChat Review - Unlimited Live Chat On WordPress & Omnichannel Customer Service

More videos:

  • Review - Mike's JivoChat Live Chat Review - SmartSites Partners

IT Service Management Automation videos

No IT Service Management Automation videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to JivoChat and IT Service Management Automation)

JivoChat

IT Service Management Automation

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Live Chat
100 100%
Live Chat
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JivoChat and IT Service Management Automation

JivoChat Reviews

What are alternatives to LiveChat?
You can try JivoChat: Omnichannel business messenger that helps you connect with your website visitors where they are while increasing conversion rates.
Source: www.quora.com

IT Service Management Automation Reviews

We have no reviews of IT Service Management Automation yet.
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What are some alternatives?

When comparing JivoChat and IT Service Management Automation, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Microsoft System Center Service Manager - This article provides an overview of System Center - Service Manager.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Oracle IT Service Management Suite - IT Service Management (ITSM)

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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