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ManageEngine ServiceDesk Plus VS Icertis

Compare ManageEngine ServiceDesk Plus VS Icertis and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Icertis logo Icertis

Contract Management Software from Icertis: Integrates with Salesforce, Microsoft Dynamics & others for Complete Enterprise Contract Lifecycle Management.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Icertis Landing page
    Landing page //
    2023-10-11

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Icertis features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Icertis videos

+ Add

Icertis Contract Management Platform Demo

More videos:

  • Review - Icertis Introduction Video
  • Review - Icertis Experience for Microsoft Dynamics

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Icertis)

ManageEngine ServiceDesk Plus

Icertis

Help Desk
100 100%
Help Desk
0% 0
Contract Management
0 0%
Contract Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Document Automation
0 0%
Document Automation
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Icertis. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Icertis

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Icertis Reviews

Top 17 Best Contract Management Software for Small Business
Icertis solves the hardest contract management problems on the easiest to use platform. Easy, Intelligent, and Enterprise-Wide.
Source: cllax.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Icertis, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Conga Contracts - Conga Contracts is management solution designed to accelerate and simplify contract negotiations in Salesforce.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

WorkSuite - Worksuite is a smart, user-friendly Freelancer Management Platform

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

ContractZen - ContractZen is a cloud service that features advanced metadata-driven document and contract...

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