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ManageEngine ServiceDesk Plus VS ChangeGear

Compare ManageEngine ServiceDesk Plus VS ChangeGear and see what are their differences

Unimus
Unimus is a Network Automation and Configuration management solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

ChangeGear logo ChangeGear

ITIL Service Desk and change management software.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • ChangeGear Landing page
    Landing page //
    2023-04-24

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ChangeGear features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

ChangeGear videos

No ChangeGear videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and ChangeGear)

ManageEngine ServiceDesk Plus

ChangeGear

Help Desk
88 88%
Help Desk
12% 12
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Service Desk
77 77%
Service Desk
23% 23
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and ChangeGear

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

ChangeGear Reviews

We have no reviews of ChangeGear yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and ChangeGear, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

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