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ManageEngine ServiceDesk Plus VS Assembly

Compare ManageEngine ServiceDesk Plus VS Assembly and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Assembly logo Assembly

Assembly is an employee recognition software powered by AI that boosts engagement and productivity. Empower teams with peer-to-peer recognition, rewards, and performance tracking. Simplify HR processes and foster a positive workplace culture.
Visit Website
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Assembly Landing page
    Landing page //
    2021-10-15

Assembly has helped thousands of companies achieve 95% employee engagement. Assembly works great for teams of all sizes and has a free trial option. Assembly offers a variety of useful features and integrates with Slack, MS Team, and popular SSO & HRIS solutions.

Improve employee engagement with CEO & executive updates, employee engagement surveys, employee recognition, employee nominations, employee pulse surveys, employee recognition surveys, weekly check-in templates, weekly template updates, and employee satisfaction surveys.

Improve internal communications with Ask me anything template, general news feed, Get Help template, Group feed, Icebreaker template, Idea Management template, Internal Wiki tool, Knowledge base, Standup meeting, Team retrospective and weekly updates.

Boost team productivity with daily recap template, daily/weekly agenda template, idea management template, meeting notes template, product feedback template, wins list, and a lightweight sales CRM template.

Simplify HR & Recruiting with templates such as employee benefits survey, contractor time tracking, employee exit interview survey, employee satisfaction survey, eNPS score, internal referral program, interview questions template and new hire survey.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Assembly features and specs

  • 360 Degree Feedback: Yes
  • Daily Status Tracking: Yes
  • employee engagement: Yes
  • Pulse and Surveys: Yes
  • Employee recognition: Yes
  • Icebreakers: Yes
  • Idea Management: Yes
  • Wiki: Yes
  • Knowledge Base: Yes
  • Manager feedback: Yes
  • Meeting notes and summaries : Yes
  • New Hire Survey: Yes
  • One-on-ones: Yes
  • Product Feedback: Yes
  • eNPS: Yes
  • Wins List: Yes
  • Weekly Updates: Yes
  • Weekly Check-Ins: Yes
  • Team Retrospective: Yes
  • Standup Meetings: Yes
  • Project Feedback: Yes
  • Self Evaluation: Yes

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Assembly videos

+ Add

Employee Recognition & Rewards | Assembly

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Assembly)

ManageEngine ServiceDesk Plus

Assembly

Help Desk
100 100%
Help Desk
0% 0
HR Tools
0 0%
HR Tools
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Assembly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Assembly

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Assembly Reviews

  1. Saves me at least 5 hours a week

    I use to do my one on ones manually and had a slew of questions I'd run through. Now I have my reports answer the questions and leave a response of the most important things we can discuss when in our one on one.

    Now I have a historical record of everything that is important, we spend time talking about what is most important for them that week, and we save nearly 30-45min per one on one.

    🏁 Competitors: Fellow.app, fridaylabs.net Friday
    👍 Pros:    Super simple|Affordable price|Great user experience|Automation and custom functions|Reliable|Mobile-friendly
    👎 Cons:    No mobile app atm
13 Employee Recognition Software Used Widely Across The Globe
Work smarter, not harder, is the tagline of Assembly, and it allows teams to build their custom workflows. You can save up to one day per week, and more than 3,000 companies have achieved 95% employee engagement with Assembly’s engaging, seamless workflows.Â
Source: www.proofhub.com
The Best Employee Recognition Software Platforms & Reward Programs Used By Notable Companies In 2022
Assembly is a peer-to-peer employee recognition, rewards, and engagement software that’s designed to boost internal culture and retention. Assembly has helped thousands of companies achieve 95% employee engagement through fun and seamless workflows. Assembly works great for teams of all sizes and is FREE for up to 10 users.
Source: snacknation.com
10 Best Employee Recognition Platforms To Celebrate Top Talent In 2022
Assembly is an employee recognition platform that gives you the ability to track and achieve goals and automate incentives. Assembly makes it easy to put employee appreciation at the heart of your company culture through peer-to-peer recognition and incentives. Their system also shows people that their contributions are valued, while boosting performance and retaining your...
Source: peoplemanagingpeople.com
68 Best Painting Apps and Softwares
Why Assembly? – Assembly is a great for professionals who are looking to enhance the brand identity of a company, as this app can help them to come up with beautiful and impactful logos, with ease. Assembly has a building-block approach and houses all the necessary tools to construct icons and logos of any shape and size as your mind imagines.
Source: www.mavenart.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Assembly, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Bonusly - Recognition and rewards that make work fun

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Labourly - Your all-in-one HR solution to manage and hire work-ready candidates.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Kudos - Kudos is the simple and easy to use employee recognition software that enhances employee engagement and team communication.

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