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ManageEngine ServiceDesk Plus VS Addigy

Compare ManageEngine ServiceDesk Plus VS Addigy and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Addigy logo Addigy

The Most Powerful Apple Device Management Tool for MSPs and IT Teams | Effortlessly manage macOS, iOS, iPadOS and tvOS devices across multiple clients and locations.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Addigy Landing page
    Landing page //
    2023-04-29

Addigy is a cloud-based IT management platform to manage and secure Apple devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more.

At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise. Our mission is simple – we are extraordinarily focused on helping you succeed with Apple device management.

Get simple month-to-month pricing with no contract required + access to every Addigy feature with no additional or hidden costs.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

Addigy features and specs

  • Cloud-based
    So there’s no need to maintain your own infrastructure or servers
  • Multi-tenant
    To easily manage multiple organizations
  • Automated Device Enrollment
    For seamless onboarding of devices out-of-the-box
  • macOS Agent
    More than simply MDM, the Addigy macOS agent allows you to work with macOS devices as if you’re sitting at the keyboard
  • Zero Touch Deployment
    With Apple Business Manager and Apple School Manager integration
  • Real-Time Device Management
    Get real-time access to every device
  • PPPC Profiles Distribution
    Automatically generate the necessary PPPCs to deploy with the custom software you need to deliver
  • OS Patch Management
    Quickly review relevant updates and keep devices up-to-date
  • Automated System Updates
    Seamlessly rollout new OS across your fleet at a scheduled time
  • Software Deployment
    Deploy almost any software or settings to one or more managed devices at the same time
  • Unlock Devices
    Unlock devices remotely
  • Automated Maintenance
    Run regular maintenance tasks automatically on a predetermined schedule
  • LiveDesktop
    Create a secure, remote live session with a Mac without end-user interaction or approval
  • Self Service
    Allow end-users to install admin-approved applications, run pre-loaded scripts, request support, and get notifications for maintenance
  • Identity Management
    Access to Addigy and macOS devices for users with already familiar and secure identity provider credentials (supports Okta, Google, AzureAD, O365, and SAML based providers)
  • Third-Party Patch Management
    Keep commonly used third-party applications patched automatically
  • Public Software Catalog
    Access and deploy commonly used third-party applications with just a few clicks
  • Remote Access
    Immediately launch a remote control session with a managed device
  • Remote Terminal
    Launch terminal access with a single click with LiveTerminal
  • Remote Monitoring
    Monitor for anything that falls outside of your security standard
  • Automated Remediation
    Resolve monitoring issues automatically
  • Group Policies
    Create, configure, deploy and delete policies quickly and easily

Analysis of ManageEngine ServiceDesk Plus

Overall verdict

  • ManageEngine ServiceDesk Plus is a good choice for organizations seeking an affordable and feature-rich ITSM solution. Its scalability and customization options make it suitable for businesses of various sizes, while its reliability and ease of use make it a popular choice among IT professionals.

Why this product is good

  • ManageEngine ServiceDesk Plus is considered a robust IT service management software due to its comprehensive range of features, including incident management, change management, asset management, and a self-service portal. It provides a user-friendly interface and strong reporting capabilities, which can enhance the productivity of IT teams. Additionally, it offers integrations with other ManageEngine tools and third-party applications, making it versatile for various IT environments.

Recommended for

    This solution is recommended for medium to large enterprises with established IT service management processes in need of a comprehensive tool to manage their IT services. It is also well-suited for organizations looking to streamline their IT operations and improve service delivery without incurring the high costs associated with some other enterprise-level ITSM tools.

Analysis of Addigy

Overall verdict

  • Addigy is generally considered a good choice for managing Apple devices, particularly in environments with a significant number of Apple products.

Why this product is good

  • Addigy provides robust tools for managing macOS, iOS, iPadOS, and tvOS devices. It offers features like real-time monitoring, automated patch management, and device tracking, which are essential for IT administrators who need to maintain a fleet of Apple devices efficiently. The platform’s cloud-based nature allows for remote management, offering convenience and flexibility. Users often appreciate its intuitive user interface and customer support.

Recommended for

  • IT professionals managing a large number of Apple devices
  • Organizations with a substantial Apple device environment
  • Educational institutions using Apple products
  • Businesses seeking automation in device management

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Addigy videos

+ Add

3-Minute Overview

More videos:

  • Review - Ben Greiner Shares Why Addigy is the Best Apple Device Management Platform for MSPs
  • Tutorial - Timelapse of Zero Touch Deployment with Addigy Identity

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Addigy)

ManageEngine ServiceDesk Plus

Addigy

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
30 30%
Monitoring Tools
70% 70
Service Desk
100 100%
Service Desk
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Addigy

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Addigy Reviews

8 Best Miradore Alternatives (In-Depth Comparison)
Addigy is cloud-based mobile device management for the enterprise, education, and managed service providers. It lets you manage macOS, iOS, iPad, and iOS devices across multiple locations.
Source: www.zluri.com

Social recommendations and mentions

Based on our record, Addigy seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Addigy mentions (7)

  • Cafecito Break with Addigy: Top 10 Features You Should Look for in an MDM
    Visit addigy.com to get a free 14-day trial! Source: about 2 years ago
  • Cafecito Break with Addigy: 7 ways how Addigy helps IT admins to effectively manage and secure their Apple devices
    With an average customer success rate of 98.9%, we know Addigy is making a difference in the lives of IT admins. Visit addigy.com to experience the Addigy difference. Source: over 2 years ago
  • MSP Summit Expo Event - Come see us
    📍 The Venetian Resort & Expo, Las Vegas / Booth: MSP16 📅 Date: April 11-14 ➡️ For more information, click here ➡️ Visit our web and ask for a free demo, click here. Source: about 3 years ago
  • Tips on how Addigy can help protect your business against potential threat actors.
    Threat actors are now targeting more Mac users, so here are a few ways to keep your users safe when using an Apple MDM tool like Addigy. Source: about 3 years ago
  • RMM Recommendations
    I haven't found a RMM that works good on both PC + Mac. Intune is OK, but heavily favours PC. Look into Apple specific MDMs such as Jamf, Mosyle, or Kandji. Maybe Addigy if you're a MSP (supports multi-tenant). Source: over 3 years ago
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Addigy, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

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