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Jamf Pro VS ManageEngine ServiceDesk Plus

Compare Jamf Pro VS ManageEngine ServiceDesk Plus and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Jamf Pro logo Jamf Pro

Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Jamf Pro Landing page
    Landing page //
    2023-06-23
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Jamf Pro features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Jamf Pro videos

+ Add

Jamf Pro Overview Demo

More videos:

  • Review - An Introduction to Jamf Pro 10

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Jamf Pro and ManageEngine ServiceDesk Plus)

Jamf Pro

ManageEngine ServiceDesk Plus

Monitoring Tools
71 71%
Monitoring Tools
29% 29
Help Desk
0 0%
Help Desk
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
IT Management
62 62%
IT Management
38% 38

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jamf Pro and ManageEngine ServiceDesk Plus

Jamf Pro Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Verdict: Jamf Pro is an excellent choice for organizations that use a wide range of solutions and mobile solutions developed by Apple. The MDM tool is suitable for device management in education institutions, businesses, and government organizations, and provides powerful customization features.
Source: www.softwaretestinghelp.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Jamf Pro seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jamf Pro mentions (3)

  • Best Web Sites other than Reddit?
    Go to jamf.com, login with your jamf ID and go to Manage Account. Source: over 1 year ago
  • Implementing MDM and enrolling devices
    I have no idea about MDM for Apple devices, but I've heard about jamf.com before. People also told me that administrating Apple devices is horrible, but I have no personal experience there. Source: over 1 year ago
  • Looking for a Jamf learning course, any suggestions?
    Another great tool is the trainings that are on jamf.com. just create a free account and you'll be able to get them, its everything from basic inventory reports, to package creation and deployment and even scripting courses. Source: over 2 years ago

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Jamf Pro and ManageEngine ServiceDesk Plus, you can also consider the following products

Hexnode MDM - Mobile Device Management solution from Hexnode helps you monitor, manage and secure mobile devices across your organization.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ManageEngine Mobile Device Manager Plus - ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Scalefusion - Scalefusion is a Powerful Android, iOS, macOS & Windows 10 Device Management Solution for corporate-owned & employee-owned (BYOD) mobile, tablets, desktop & rugged devices.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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