Software Alternatives, Accelerators & Startups

Malcolm App VS BigCommerce

Compare Malcolm App VS BigCommerce and see what are their differences

Malcolm App logo Malcolm App

Customer self-service made easy

BigCommerce logo BigCommerce

BigCommerce provides ecommerce software solutions and shopping cart software for online businesses. Try it free and start selling your products online today!
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

  • BigCommerce Landing page
    Landing page //
    2022-10-21

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

BigCommerce

$ Details
$29.95 / Monthly (Standard)
Platforms
-
Release Date
-

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

BigCommerce features and specs

No features have been listed yet.

Malcolm App videos

Introducing Malcolm!

BigCommerce videos

BigCommerce Ecommerce Review

More videos:

  • Review - Shopify Vs Bigcommerce Unbiased Pros And Cons Review 2020
  • Review - BigCommerce Review, DETAILED Walkthrough, See Features & Options
  • Review - BigCommerce Review – Pros And Cons (What You Must Know Before You Join)
  • Review - 5 reasons you should choose BigCommerce over Shopify
  • Review - Bigcommerce Review - The Best Shopify Alternative?
  • Review - Shopify vs Bigcommerce: Which is Better? (2023)
  • Tutorial - BigCommerce Tutorial 2023 (Make an eCommerce Store The Easy Way)

Category Popularity

0-100% (relative to Malcolm App and BigCommerce)
Customer Support
100 100%
0% 0
eCommerce
0 0%
100% 100
Customer Service
100 100%
0% 0
eCommerce Platform
0 0%
100% 100

Questions and Answers

As answered by people managing Malcolm App and BigCommerce.

Why should a person choose your product over its competitors?

Malcolm App's answer

The product is more powerful

What's the story behind your product?

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Malcolm App and BigCommerce. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Malcolm App and BigCommerce

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

BigCommerce Reviews

Best eCommerce Platform for Auto Parts
Bigcommerce is similar to Shopify in almost every aspect, but it has a lower value in the market. Still, it is a popular choice for those looking for a reliable auto parts ecommerce platform. We can easily customize the auto parts ecommerce website with its drag-and-drop features and many themes. The data migration is costly, similar to Shopify, as it is a proprietary SaaS...
Source: www.ayatas.com
10 Best Website Builders for Companies in 2023
BigCommerce is an e-commerce website builder that helps individuals and businesses create an online store to sell their products and services. It provides a user-friendly interface, templates, and design options for users to customize their store. BigCommerce also offers hosting and maintenance services, as well as payment and shipping options, to make it easy for users to...
Top 14 Gumroad Alternatives To Sell Digital Downloads!
BigCommerce simplifies e-commerce management with inventory management tools, personalized shopping experiences, and flexible shipping and payment options. Overall, BigCommerce provides the necessary tools and support to help businesses succeed in the online marketplace.
Source: checkya.com
10 Best Shopify Alternatives in 2022
BigCommerce is a flexible and powerful ecommerce platform. BigCommerce has a wide range of features including the ability to create custom-made themes, integrate with third party apps, customize shipping rates and more. The platform also offers an integrated inventory system which will allow users to track their products as they sell through their channels in real time.
Source: qpe.co.in
Top 10 Competitors and Alternatives to Handshake in 2022
BigCommerce is an all-in-one platform that can meet the needs of businesses of all sizes. Regardless of your domain or the products you sell, BigCommerce aims to provide a feature-filled platform with reasonable pricing plans and extensive reporting choices. Some providers offer personalization without developer skills, but BigCommerce delivers on all aspects, making it the...
Source: www.growmax.io

Social recommendations and mentions

Based on our record, BigCommerce seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

BigCommerce mentions (4)

  • Pre ordered the Premium edition of armored Core 6
    It's their payment processing, the inspect browser tool pulls up a bad connection with their payment system (bigcommerce.com). It's some amateur hour shenanigans. Source: about 1 year ago
  • Possible scam
    Looks nothing like bigcommerce.com IMHO. Crappy graphics, site looks like it was put together by a 5 year old child. Source: over 2 years ago
  • What's Your Preferred Platform?
    But there are many alternatives I saw some people selling nice on ecwid.com as well and bigcommerce.com have more specific B2B options. Source: about 3 years ago
  • MACHathon 2021: Building the BigCommerce Weather Alert Merchandising Tool
    BigCommerce: A powerful, open SaaS platform to house product data, images, price data and deliver it to Vercel’s Next.JS framework via the Catalog APIs. - Source: dev.to / over 3 years ago

What are some alternatives?

When comparing Malcolm App and BigCommerce, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Shopify - Shopify is a powerful ecommerce platform that includes everything you need to create an online store and sell online. Try it free for 14 days.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Magento - Magento is the eCommerce software and platform trusted by the world's leading brands. Grow your online business with Magento.