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LogMeIn Rescue VS Blitzz

Compare LogMeIn Rescue VS Blitzz and see what are their differences

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LogMeIn Rescue logo LogMeIn Rescue

#1 premium remote support tool at your fingertips.

Blitzz logo Blitzz

Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.
  • LogMeIn Rescue Landing page
    Landing page //
    2022-11-07
  • Blitzz Landing page
    Landing page //
    2021-07-30

Blitzz provides users a user-friendly solution for remote video inspections and customer support over live video without an app download. Customer Support techs can remotely see a customer’s equipment and use Blitzz to diagnose and solve the problem remotely. Use advanced features like markup images to collaborate on solutions and get tips about where they could get stuck while doing repairs. Blitzz is deeply integrated with CRMs and ITSMs like Salesforce, Zendesk, and ServiceNow.

LogMeIn Rescue

Website
logmeinrescue.com
Pricing URL
Official LogMeIn Rescue Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Blitzz

Website
blitzz.co
Pricing URL
Official Blitzz Pricing
$ Details
freemium $35.0 / Monthly (Pro)
Platforms
Web iOS Android Browser Google Chrome Mac OSX Windows Linux Firefox Safari REST API Cross Platform Cloud iPhone JavaScript Salesforce ServiceNow Zendesk
Release Date
2017 January
Edit details

LogMeIn Rescue features and specs

No features have been listed yet.

Blitzz features and specs

  • SMS: Choose how you invite your guest users. All of this can be configured based on your workspace domain.
  • No app download: Blitzz Supports all major mobile browsers so your guest users don't have to install an app.
  • Screen sharing: Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
  • Augmented Reality: Use a Live pointer on a live video stream to navigate the end-user.
  • Markup Tools: Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
  • Silent Observer: Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.
  • Optical Character Recognition: Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
  • Remote Flash Light: Agents can remotely turn ON and OFF mobile users flash-light
  • Remote Zoom: Remotely zoom with remote visual support features that enable you to view finite details.
  • Capture and Save Image: Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

LogMeIn Rescue videos

+ Add

LogMeIn Rescue - Remote Support Product Overview 2017

More videos:

  • Review - LogMeIn Rescue - Technician Console

Blitzz videos

+ Add

Remote Video Support with Blitzz

More videos:

  • Demo - Remote Video Inspections with Blitzz

Category Popularity

0-100% (relative to LogMeIn Rescue and Blitzz)

LogMeIn Rescue

Blitzz

Remote Desktop
100 100%
Remote Desktop
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Augmented Reality
0 0%
Augmented Reality
100% 100

User comments

Share your experience with using LogMeIn Rescue and Blitzz. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LogMeIn Rescue and Blitzz

LogMeIn Rescue Reviews

Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
One of the best remote support software is Rescue. An easy-to-use service for remote support of PCs, Macs, and mobile devices. Allows you to serve teams of any size, from small technical support departments to the largest global companies.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
One of the best remote support software is Rescue. An easy-to-use service for remote support of PCs, Macs, and mobile devices. Allows you to serve teams of any size, from small technical support departments to the largest global companies.
Source: medium.com

Blitzz Reviews

  1. Great and easy to use for video support

    What I like the best about Blitz is that it is an interactive and user-friendly interface. It’s hassle-free to use and understandability isn’t an issue. Its customer service is above par with prompt support option to walk you through any problems that you may face, which is highly unlikely given my experience with it.

    🏁 Competitors: Zoom
    👍 Pros:    First of all there is a free option that you try, and even this package has great possibilities. the best part, that you can customize your branding and sms text messages to meet your branding for remote video call invite
    👎 Cons:    Hard to find with the level of customer support these guys are providing
  2. "Beautiful and easy to use for video support App"

    What makes Blitzz perfect for us is that we're able to send a link to a customer for tech support, and they're able to instantly jump on a video call without having to download or install anything. As our customers are not always tech savvy, not educating them on a new tool allows us to meet them on their level, increasing our likelihood of helping them resolve their issues.

    🏁 Competitors: TechSee, SightCall
    👍 Pros:    I love that i can send a link over sms/whatsapp and tell someone to open it in chrome and just know that it will work. i have had almost no issues with the service in the several years that i have used it. my clients have found it easy to connect, and the screen share has been vital to my remote business.
    👎 Cons:    To be honest nothing! i think they should do a little more marketing, people don't know about them much! except that all looks good and okay for me!

What are some alternatives?

When comparing LogMeIn Rescue and Blitzz, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

TechSee - Intelligent visual customer support solution

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

NetSupport 24-7 - Innovative software solutions for schools and enterprises. Award winning Remote Control, Classroom Management, Safeguarding, Asset Management and ServiceDesk solutions. Learn more and get your FREE Trial today.

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