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LiveHelpNow VS NICE inContact

Compare LiveHelpNow VS NICE inContact and see what are their differences

SysAid
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveHelpNow logo LiveHelpNow

Customer Service & Live Chat

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • LiveHelpNow Landing page
    Landing page //
    2023-10-10
  • NICE inContact Landing page
    Landing page //
    2023-10-04

LiveHelpNow videos

+ Add

What makes LiveHelpNow different

More videos:

  • Review - Livehelpnow live chat review
  • Review - LiveHelpNow 2013 Review by TopTenREVIEWS

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to LiveHelpNow and NICE inContact)

LiveHelpNow

NICE inContact

Help Desk
100 100%
Help Desk
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
47 47%
Customer Support
53% 53
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using LiveHelpNow and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveHelpNow and NICE inContact

LiveHelpNow Reviews

8 Zendesk Alternatives to Rock Your Customer Service
LiveHelpNow is really less customer service software and more geared for companies using live chat to close sales. That said, it’s very well optimized for that task. One especially cool feature is that it tells you how your customer service stacks up against your competition who are also LiveHelpNow customers.
Source: blog.capterra.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing LiveHelpNow and NICE inContact, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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